Setting Up New WiFi Connection

[Tim_Emptage]

Roon Core Machine

PC Windows 10

Networking Gear & Setup Details

VM Broadband
Hub 3
Net gear Nighthawk router

Connected Audio Devices

Lyngdorf 1120
Qobuz

Number of Tracks in Library

Description of Issue

I have a Lyngdorf 1120 with a Qobuz streaming service with Roon. I was using 2 Wi-Fi networks to connect to Roon / Qobuz. A few weeks ago the 2g and 5g networks disappeared from my list of networks, I am still not sure why. Consequently I a, unable to use my music system at all. I use Roon app on my iPad to manage everything. I need to set up the Wi-Fi networks on Roon again, how do I do this please.

This system was set up by someone else for me as I am not very tech savvy. I welcome all responses but please make them easy for a non techie to understand. Thanks

[Jim_F (Minimalist)]

Reboot your router.

[PixelPopper]

As @Jim_F said!
If you’re unsure the BT Hub 3 has a power button on the back, just switch of for 30 seconds then on again, your wifi should then restore unless there’s a problem elsewhere.

[benjamin]

Hey @Tim_Emptage,

Ben with the support team here, I wanted to check in on this thread to see if you were still running into issues? I was able to review your account and see that you’ve had both your core and remote devices online and active recently.

Hoping you’ve been back to your music for some time now I’ll be on standby for a status update.

[Tim_Emptage]

Hello

Many thanks for this.

Yes, the problem is now solved. In fact the problem wasn’t with Roon, it was with VirginMedia, my broadband supplier. All is working well.

I do have another associated question but I will post that as a separate thread.

Thanks again