Settings and databses could not be reset. Please try again, or contact support. {"status":"Failure","exitcode":5}

[Thomas_Lipke (HAL)]

Settings and databses could not be reset. Please try again, or contact support. {“status”:“Failure”,“exitcode”:5}

Is there any real Support ?

[AMP (Andrew P)]

It would appear that the OS is having trouble getting complete control of the storage before resetting it. Try the following:

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1. Reboot your RoonOS device (using the pull-down menu on the red power button in the upper right:

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2. Once back online stop RoonServer using the pull-down in the web UI.

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3. Now try resetting your settings / db storage

[Thomas_Lipke (HAL)]

TKS but I tried all options Reinstall,Restart and ON OFF all works fine but only Reset Database is not cooperating.

[AMP (Andrew P)]

Did you try the steps I outlined in that order (fresh boot with RoonServer stopped)?

Also, if you have the Data folder from your RoonOS device mounted to your PC / Mac then it would be best to unmount it and then reboot your PC / Mac to make sure that the folder is released.

[Thomas_Lipke (HAL)]

Yes even with server not running I got the same error message.

I had write an mail to “real support” to get an answer what exetcode 5 means.
Tks

[Thomas_Lipke (HAL)]

After 4 days no anwer from Support
Roon lost a Fan.