Shift-Click to select multiple tracks at once is broken :-/ [Solved]

pl_svn · April 15, 2018, 8:37pm

Select first track
Shift-Click on the last one and…
… tracks in between are not selected

macOS 10.13.4, Roon 1.4-310
(was working with previous macOS/Roon versions)

Andrew_Webb · April 15, 2018, 9:04pm

Confirmed.

wizardofoz · April 16, 2018, 6:47am

@support looks a new found bug

eric · April 16, 2018, 2:47pm

Thanks for the feedback @pl_svn, @Andrew_Webb, @wizardofoz!

Confirming that I am seeing the same behavior on my end as well and will be passing this information over to our tech team for further analysis.

-Eric

ivan · April 17, 2018, 8:51am

Thanks for you reports, @wizardofoz, @pl_svn, @Andrew_Webb! We can reproduce this behavior, as Eric stated above, and I put a ticket for our developers. Hope, we’ll get it fixed soon,

–
Ivan

Snow · April 21, 2018, 11:11am

Hi all,

As far as I remember I used to be able to select ALL the tracks between where I right-clicked for the first time and then clicked again while holding SHIFT on my MacBook keyboard when looking at a playlist or an album in ROON.

Now only the tracks get selected that I directly clicked on. Am I doing something wrong?

Thanks for any help.

Ratbert · April 21, 2018, 11:20am

Is it the same issue described in this post

Snow · April 21, 2018, 11:21am

Ah ok! Thanks for your input

Snow · May 5, 2018, 9:49am

Any updates? It has been 3 weeks since the bug was first reported.

Snow · June 8, 2018, 4:59pm

Its still not working correctly on my roon version. This is hugely annoying I must say. Any updates please, dear Roon team?

Thanks a bunch and have a good weekend.

pl_svn · June 8, 2018, 5:16pm

yup: it has not been fixed yet

eric · June 8, 2018, 8:25pm

All — Thank you for the feedback and bringing this to our attention.

This behavior you are noticing when using shift+click to select multiple items in Roon, where is this being noticed (i.e “album browser”, “track browser”, “album details”)?

-Eric

pl_svn · June 8, 2018, 8:45pm

Track browser
(there’s a screenshot in my OP )

but… thought there already was a ticket in for this

eric · June 8, 2018, 8:51pm

Thank you for confirming that for me @pl_svn, the insight is appreciated.

We do indeed have a ticket open however, our techs have had varying results during their investigation/testing of this behavior. So besides thanking everyone in this thread for letting us know that this is still occurring, I wanted to re-confirm exactly where this is being seen to ensure the team has all the necessary information to make this reproducible in house.

-Eric

Snow · June 14, 2018, 8:33pm

Sorry to be a pain in the behind, but has there been any progress? This is making my Roon experience quite exhausting atm.

Snow · June 17, 2018, 9:53pm

Eric, any updates?

Mike_Weaver · June 17, 2018, 11:52pm

As of 6-17, I can confirm it is definitely in the “Playlist View”, e.g. select a playlist, and view list of tracks, Shift or Ctrl click functions not working for me. Not sure about other cases at the moment.

eric · June 18, 2018, 8:46pm

Thank you everyone for your continued feedback and more importantly, thank you for your patience.

I understand and agree that this situation is frustrating, but please rest assured that the team is on it. I have recorded everyone’s feedback from this thread into an ticket which has been with our QA team who have been conducting the investigation into this behavior. As soon as I am given an update as to where the team is in their testing/analysis I will be certain to update this thread accordingly.

Again, thank you for your patience and understanding during this process!
-Eric

Snow · July 15, 2018, 7:47pm

It still doesnt work… Has been 27 days since the last message.

Dusty · July 16, 2018, 3:46pm

This doesnt work in album view too. I really need this for the export feature. I have to select thousands of albums by hand now…