Should I delete all Qobuz albums from library

[Hasan_Latif]

Hello:

I am having difficulties with Qobuz albums in my library. Tracks don’t load or take very long to load. So I am thinking it might make sense to delete all the Qobuz files in my library and load them only for playback without increasing the size of the library.

I run a basic original Nucleus. My total library is about 4700 albums of which probably about one-half are my own albums burned onto the 2TB Samsung HDD in the Nucleus.

Does my plan make sense? Would it help to do this if I want Qobuz to run more smoothly?

And, if so, how do I select all QOBUZ files to delete them from my library?

Thank you

[Suedkiez (Just a fellow user like you)]

@Hasan_Latif

I am having difficulties with Qobuz albums in my library. Tracks don’t load or take very long to load

Don’t delete anything. There is a known, ongoing issue with Qobuz that leads to unplayable tracks. Qobuz and Roon are working on this. The relevant official tracking thread for this issue is pinned to the top of the Support category and the latest update is this:

Roon won't play certain tracks from Qobuz, gets stuck on progress bar (ref#K9XYO0) [Ticket in]

@robert.bates - it’s a known issue and Qobuz and Roon Labs are working on it. I’ve merged your post into the main tracking thread.

Previously, the issue also made Roon unresponsive because it couldn’t recover if it encountered such an unplayable track. This part was fixed in a recent Roon update. Make sure to update to the latest Roon version:

@vova

We’ve corrected a playback engine bug that was causing infinite loops when Roon is unable to properly retrieve Qobuz tracks from their CDN. We continue to work with Qobuz to resolve the underlying playback issues, but these changes ensure that we cleanly handle failures when we’re confident the situation is unrecoverable.

[Hasan_Latif]

Good to know, thank you very much! I’ll sit tight and wait for the fix.