· When I open the app and tap the Sign In button, it just keeps loading and never logs me in. The same thing happens on both my iPhone and my hi-fi music player. What should I do to fix this and regain access to the app?
Tell us about your home network
· My home network hasn't changed since yesterday.
I connected the device for the first time yesterday, and everything was working properly on both my Mac and my iPhone.
I set everything up from my Mac, as my music library is stored there.
Welcome to the forum and thanks for the details and the screenshot. Since this started after things were working yesterday, we’d like to start by checking whether the behavior changes after a full reboot of your Mac and your networking gear.
Please let us know if the Sign In button still keeps loading after that. If that still does not help, can you please use these instructions to access your RoonServer logs, upload a set to the link below, and let us know once uploaded? Thanks!
Just checking in on this. Were you able to restart your Mac and networking gear, and see whether the Sign In button still keeps loading? If that did not change anything, could you upload a fresh set of RoonServer logs using the instructions we shared and let us know once they are in the folder?
Please note, if we don’t hear back from you this thread may close automatically soon. If the thread auto-closes and you need further assistance, please submit a reopen support request via the technical support help form below and specify that the issue should be reopened. Thank you.
