SINCE ROON UPDATE 2.56 problems with remote when clicking on album playing link [Fix in Early Access]

Support
21

Yes, there are several links to the album that are crashing: play now, queue, my history, maybe others…
From what I can tell, it never crashes the album link, but only the album link with focus on a track.

1 Like
22

What’s happening?

· Other

How can we help?

· I am experiencing freezes or crashes

Other options

· Other

Describe the issue

When I click on an album cover Roon Shuts down

Describe your network setup

Hegel integrated amp and server, Linksys, verizon wireless

23

I forgot to mention that clearing the image cache does not solve the problem. I am trying to get to the album for the song I am listening to. I click on the album cover either on my playlist having that song or click on the album cover where you see the words to the song. Roon just shuts down. Thank you.

24

It might be related to this:

2 Likes
25

Hey Everyone

Thanks for performing that test, we have added this info to the investigation ticket. The ticket has been submitted for developer review, meaning that this may take some time to be reviewed.

There aren’t any additional details needed at this time, so we will go ahead and close the thread for the time being, and if any other questions arise after the developers have reviewed the case, we will re-open the thread and reach out once more.

Thanks again for your report, and thank you in advance for your patience as the ticket progresses through the development queue for review.

26

What’s happening?

· I am experiencing freezes or crashes

How can we help?

· I am experiencing freezes or crashes

Other options

· Other

Describe the issue

Clicking album hyperlink in Now Playing crashes Roon app on iOS
Steps to reproduce:
1. Expand the “Now Playing” section by clicking on it.
2. Click the album name hyperlink of the track that it playing.
3. App crashes

Reproducible using Roon 2.56 build 1576 running on:
* iPhone 13 Pro Max running iOS 26.0.1
* iPad Pro M4 13” running iPad OS 26.0.1
* iPad Pro 11” running iPad OS 26.0.1

Describe your network setup

N/A

27

Update:

This does not appear to be happening with all albums. I will try to reproduce on the album where I was experiencing the issue.

1 Like
28

You’re not alone, apparently…

1 Like
29

Somehow I get the feeling that Roon staff consider this a very low priority problem…on the Harman site it says “We Are Transforming Everyday Moments Into Extraordinary Experiences”.

But who am I, just one of the users of Roon providing all staff with bread, butter and more.

Let’s wait and see if anything comes from this. Thanks for the support staff’s support. This is obviously beyond their reach. I am only worried that the venerable development staf queue will take a long time.

For now I wish everyone good listening. The bottom line is that it is about the musical emotion.

1 Like
30

Noticed the same issues here this morning. Bringing up the now playing screen is fine but clicking on the album cover shows loading album then the remote crashes. Restarting the remote bring up a screen with “Error loading saved page”. Happening on Windows and IPAD remotes.

1 Like
31

@Mike_LC Same thing here except android tablet.

32

…and here too, on iOS and iPadOS devices (all early access). Remote on Windows seems fine…

33

I hope that’s not the case in reality. This is a very annoying bug for the user and occurs frequently when using the application.

1 Like
34

I just updated my Roon Server (MacBook Air M4) and Mac OS Roon Remotes to Mac OS 26.1.

I can confirm with certainty that this OS update did nothing to solve this crashing issue.

1 Like
35

I also have this issue :frowning:

36

Noticed this morning the crash when selecting the album from the now playing is no longer happening on Windows and IPAD remotes. Nothing has changed here. Was this a back end server issue?

Edit: happening again today, no idea why it skipped a day.

37

It keeps happening to me.

2 Likes
38

What’s happening?

· I am experiencing freezes or crashes

How can we help?

· I am experiencing freezes or crashes

Other options

· Other

Describe the issue

Updated this evening to the latest versions of roon and now whenever I search for tracks the search list comes up however if I click the track the mac crashes while on my android the page stalls at loading album

Describe your network setup

not my network

39

Hello all,

Thanks for the additional reports here. We are aware of and working on this issue, we currently have a fix in Early Access testing, and it will make its way to Production. If anyone wishes to try our Early Access and provide us feedback if the fix works as expected, it would be appreciated. Thanks!

2 Likes
40

Hi Norris,
Maybe chris.harley describes a separate issue.
He gets MAC crashes and stalling Android when searching for tracks. In my humble opinion this is completely different from the main crasching when clicking on an URL in remote (all platforms involved: Windows 11, Linux, Android, Chromebook, MAC OS, iOS, iPAD OS)
Kind regards,
Hans
P.s. is the 2.57 earlyaccess difficult to install? Else I am willing to try.
I also (by coincidence because I was waiting for new SODIMM’s) have one PC with Remote 2.55 still on it. No problems there.