When I began using ARC, shortly after its debut, Siri worked at least a decent percent of the time from the car. The success rate, however, has been steadily dropping. Now, it’s close to zero. Sometimes, the results are comically off. Other times, it will at least get the right artist or will select a track with some tangential resemblance to my command. Are the errors a function of Siri or ARC or of both?
Before ARC, I would store hundreds of gigabytes of my music on my iPhone and use Siri to play music from Apple’s Music app. And it worked around 90 percent of the time.
I realize that Siri has been deteriorating for some time, so it wouldn’t surprise me if it were the culprit. It’s amazing, though, how tasks once routine have become nearly impossible as our technology rockets upward.
What’s happening?
· I'm having trouble with Roon ARC
What best describes your issue with ARC
· CarPlay / Android Auto issue
How can we help?
· None of the above
Other options
· Other
Describe the issue
Siri commands have almost stopped working altogether
We’ll need a little more information to take effective action here. Can you please provide the name of the head unit you use in the car (if it’s an OEM unit that came with the car, you can provide the make/model of car)?
Additionally, if you can provide an approximate timestamp and the voice command you used when Siri conspicuously failed, that would be immensely helpful for our QA team as they work to illuminate the scope of the issue:
For example, “Siri, play ‘Please, Please, Please’ by James Brown” at ~11:15am EST”
We wanted to ping this thread to ensure you’d seen our response above. Our developers have requested a little more context in order to take action on this report.
Hi. It’s a 2022 BMW 740i with the built-in head unit. I will issue some commands when I pull over so I can record the date, the time, and the commands. Thank you.
When we last investigated Siri discrepancies you’d encountered, we noticed that unexpected content would often play when the actual local library track file matching your verbal Siri request had been in multi-channel format.
We had a hypothesis that non-stereo content could trigger a playback failure, resulting in a Roon Radio-based track transition. ARC/Siri would interpret a command for Donnie Hathaway, ARC would identify a non-stereo version of the track, attempt to play it, and fail, and a related track would then play.
Is a significant portion of your library in surround/multi-channel?
Can you reproduce this issue if you try to select a Qobuz (not local library) track using Siri?
We’ll watch for your response. Thank you again for bringing this item to our team’s attention.
We’re going to remove the auto-close timer from this thread so you have a little more time to investigate, @Andrew_Stein. I’ve noticed our previous threads regarding this issue keep getting cut off.
The team is busy investigating this issue. Thank you again for your patience.
If you have a chance to answer some of the clarifying questions from my previous post, it will help expedite the team’s efforts to pinpoint the problem.
It has been some time since we last touched base regarding this issue, are you still seeing this behavior in the present time in ARC? The QA team noted that they tried to reproduce but Siri was working as expected when they tried, are you still seeing differently on your end?
Hi. Everything with ARC has worsened. It will often simply not play, even when I manually push a button on the CarPlay screen. Even when I do so, Arc usually fails, forcing me to manually attempt multiple times to play something. Often, I have to quit Arc on my iPhone and relaunch it.
Sorry to hear that things have gotten worse. Can you please provide a few timestamps + tracks you tried to play when the issues next arise? When the issue happens, do you usually have a strong cellular signal, or is it when travelling through poor signal areas?
I don’t really know of specific times, but it happens about 95 percent of the time. Is it possible for you to check my Siri commands over the past month or so? Also, it usually glitches when I use the car’s CarPlay touch interface. Thank you.