Siri plays random songs through Roon ARC (ref#XBWH09)

Support
1

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· CarPlay / Android Auto issue

Describe the issue

Siri plays random songs through Arc. Most of the time, when I tell it to play a specific song by a particular artist, it will play a different song, often by a different artist. I say something like, "Hey, Siri. Play 'A Song for You' by Donny Hathaway on Roon Arc," but it plays some song with not a particularly close name by a seemingly random artist. When I tell Siri to play the song on Apple Music, however, it seems more likely to get it right. I have logged out of Qobuz on Roon, so Qobuz shouldn't be confusing Arc (or Siri).

Describe your network setup

Ubiquiti router

2

Hi @Andrew_Stein,
Thanks for reaching out to let us know about this issue. I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.

3

I will try. Thank you.

4

Hey @Andrew_Stein,

A few additonal quesitons for you:

  1. How long have you been using Siri with Arc?
  2. Does the same thing occur if you ask Siri to play a downloaded song in Arc?

Can you expand on this comment? Do you mean you’ve set up a situation where Siri only has access to your local library within Roon? Or, does Siri generally work better and is more accurate when you’ve disabled Qobuz?

Thanks for your time!

5

Hi. I logged out of Qobuz on Roon because your support staff suggested it to combat extremely slow searches. I haven’t set up Siri to access only my local library, but I assume that, because of the logging out of Qobuz on Roon, Siri’s Roon searches do not extend to my Qobuz library.

I have been using Siri with Arc pretty much since Roon released that feature. And, given that I have logged out of Qobuz on Roon, I assume my Siri requests for songs search only my local Roon library.

Thanks for your help.

6

Tonight at 8:58 PST, I asked Siri to play Donny Hathaway’s “I Love You More Than You’ll Ever Know” on Roon Arc, but it instead played a song by Aretha Franklin. Then, when I tried again, it played “Ghetto” by Hathaway.

I had the song that I wanted in my local library. And, again, I had been logged out of Qobuz.

1 Like
8

Thanks for letting us know that timestamp @Andrew_Stein ! We will review the logging with the team and get back to you once we have more info to share. Thanks in advance for your patience.