Siri plays random songs through Arc. Most of the time, when I tell it to play a specific song by a particular artist, it will play a different song, often by a different artist. I say something like, "Hey, Siri. Play 'A Song for You' by Donny Hathaway on Roon Arc," but it plays some song with not a particularly close name by a seemingly random artist. When I tell Siri to play the song on Apple Music, however, it seems more likely to get it right. I have logged out of Qobuz on Roon, so Qobuz shouldn't be confusing Arc (or Siri).
Hi @Andrew_Stein,
Thanks for reaching out to let us know about this issue. I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.
However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.
First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.
Does the same thing occur if you ask Siri to play a downloaded song in Arc?
Can you expand on this comment? Do you mean you’ve set up a situation where Siri only has access to your local library within Roon? Or, does Siri generally work better and is more accurate when you’ve disabled Qobuz?
Hi. I logged out of Qobuz on Roon because your support staff suggested it to combat extremely slow searches. I haven’t set up Siri to access only my local library, but I assume that, because of the logging out of Qobuz on Roon, Siri’s Roon searches do not extend to my Qobuz library.
I have been using Siri with Arc pretty much since Roon released that feature. And, given that I have logged out of Qobuz on Roon, I assume my Siri requests for songs search only my local Roon library.
Tonight at 8:58 PST, I asked Siri to play Donny Hathaway’s “I Love You More Than You’ll Ever Know” on Roon Arc, but it instead played a song by Aretha Franklin. Then, when I tried again, it played “Ghetto” by Hathaway.
I had the song that I wanted in my local library. And, again, I had been logged out of Qobuz.
Thanks for letting us know that timestamp @Andrew_Stein ! We will review the logging with the team and get back to you once we have more info to share. Thanks in advance for your patience.
Hi @Andrew_Stein,
We’ve nailed down where the problem is on our system. We’ve passed it to the team responsible for that area. I cannot give you an exact timeline for a fix to be released but we will let you know when it does.
There aren’t any additional details needed at this time, so we will go ahead and close the thread for the time being, and if any other questions arise after the developers have reviewed the case, we will re-open the thread and reach out once more.
Thanks again for your report, and thank you in advance for your patience as the ticket progresses through the development queue for a fix.
Thanks for the reminder on this. I have merged your post into the previous thread and I have requested an update in the ticket regarding this issue. Please note that due to the holidays, it may will take some time to hear back regarding any updates regarding this. We’ll update you as we have more news to share, thanks and happy holidays!
This time, each command produced the correct song.
I should add that I tried those commands from my AirPods Pro, while I usually use Roon ARC in the car and often append “on Roon ARC” to my command. I use CarPlay in that environment.
Another anomaly: when I tell Siri to play a song, it often says that it is playing the song but then plays nothing. Again, I am asking it to play the song in the car, so the process involves CarPlay.
What is the specific vocal command you use in the car with ARC? Based on my understanding, a command might be “Play ‘This Song’, ‘This Artist’ on Roon ARC”, and then an incorrect track will play?
