Skipping Tracks While Streaming Qobuz (ref#NR293L)

[aliasalias2311]

What best describes your playback issue?

· The queue is skipping tracks

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· Qobuz

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· I just tried it again on Sonos Five and on my Eversolo DMP-A8.

What are the make and model of the affected audio device(s) and the connection type?

· I just responded in your previous question.

Describe the issue

Skipping tracks while streaming Qobuz. I've rebooted Roon & Qobuz to no effect.

Describe your network setup

I have my Eversolo DMP-A8 hard wired in my Verizon router. The Sonos Five is wirelessly connected to the same network.

[daniel]

Hi @aliasalias2311,

Thank you for reaching out to the Roon Technical Support team. I’m sorry to hear you’re having trouble with songs being skipped.

When the skipping happens, do you see any error messages? That information would help us narrow things down.

I also noticed you mentioned that your Sonos Five is connected over Wi-Fi. If possible, could you try connecting it via Ethernet to see if the dropouts still occur?

Let us know what you find and we’ll go from there.