Daniel I’ve been asked that several times. When I plug into a monitor via HDMI the screen is black and indicates no signal. It has done that for years.
This is the confusion that happens when opening several threads in parallel. It was already suggested to open an RMA in the other thread:
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@MICHAEL_DENNIS were you able to get an RMA submitted?
Not yet. Should I remove the internal SSD before sending? I was having the Nucleus+ make regular backups of the database on a flash drive every three days. If I send the unit to you, are you able to guarantee I have no loss of anything in my database and can simply plug everything in upon return and it will be the same as before?
Also, is there any info in the logs that can help determine the problem?
Thanks
Hi @MICHAEL_DENNIS,
No need to remove the SSD, unless you’d like to. It’s not a requirement.
It’s good to have backups available. We’re not functioning within the RMA team, so I’m not able to comment on what diagnostics and the following procedures may take place on the device. Your database will likely be fine, but having multiple backups is the best place to be to guarantee you’ll be able to restore things to normal no matter the situation. 
I just got the Nucleus+ back and here is what they did:
• We did all hardware testing to confirm that the unit performs as expected
• We installed the latest Bios
• We took the latest RoonOs update
• We replaced the parts listed below
Replaced parts:
Part Description Symptom
Motherboard Board not posting
Yet it still takes time to connect and is sluggish once connected going between songs etc.
How does this get solved?
Thanks
Hi @MICHAEL_DENNIS ,
We enabled diagnositcs and looking over your logs, it looks like there was a lot of background activity happening around the time you posted. Is the issue still ongoing at the present time? If you reboot the Nucleus does it work as expected for a while before the slowness begins?
I rebooted and it was still slow but somewhat faster going between songs or playlists. It still takes at least 30 seconds to open on my desktop, and even longer if I open Roon on my mobile device. Also, since I got the unit back from repair, I can’t access Arc from my mobile device. I haven’t changed anything on my router or changed port number. I deleted the app on my phone and installed again, but still no luck. Before that it said I needed to update my Roon server, even though they said they updated during repair. Please let me know some more steps to solve the problems. Thanks
I forgot to mention if I close out of Roon on my desktop while it’s playing, it doesn’t stop playing. I either have to pause, or else go in to task manager and end the Roon server process. It didn’t used to do that, but has been for a few months now.
This is expected behaviour since November 2023 when Roon and Roon Server became separate applications on Windows and MacOS. Closing Roon when there is an active queue of tracks will mean that Roon Server will carry on playing the queue.
Since you have your Nucleus back, have you disconnected from the Roon Server in Windows and reconnected to the Roon Server in the Nucleus?
I never did connect to the Roon server in Windows while the Nucleus was being repaired. My settings indicate the PC is Roon remote and Nucleus is the server.
Hey @MICHAEL_DENNIS ,
Thanks for the additional information! How are things feeling recently?
To confirm, the only slowness you’re experiencing is when you initially open the Roon app on your Windows and your iPhone 7?
Do you experience any errors once you’ve connected to your Nucleus?
The slowness is doing anything within Roon like changing songs, opening playlists etc. Yes it takes sometimes almost a minute to open Roon on iPhone7 and sometimes 30 seconds on the desktop.
There have been no errors.