I have a bran new Nucleus+ and experiencing slow responsiveness, especially with Tidal content. Would love any suggestions.
Here is my set up:
Roon Nucleus+ with OS version 1.0 (build 227
Server software version 1.7 (build 610)
1gb internet (CAT 7 cables). All connected via Ethernet:
Roon Nucleus +
Roon-Ready DAC (Mytek Brooklyn Bridge).
Roon app on windows machine (16 core Intel i7-10875H)
Before installing the Nucleus box yesterday (which was a breeze to do), I had the core running on same windows computer as my roon app, and the computer was connected to the DAC with USB.
Following Nucleus installation, I migrated the core to the Nucleus and switched all communications to LAN (Nucleus, computer, DAC all ethernet connected).
While music quality is great - the responsiveness of the roon app has really gone bad, espeically as it relates to pulling Tidal content (my own music files connected via SSD seem more responsive). When it was running locally on the winodws machine it was instantaneous navigation and playback repsonsiveness - but now I have to wait several long seconds when clicking “play” and sometimes in navigating around. Also, when I use the Tidal windows app outside of roon it is very responsive. So new set up seems to introduce a delay in streaming Tidal (though other things may be at play that I am not yet aware of).
My ethernet connection is as fast as one can make this days and otherwise works very well with a complex home automation network. So this seems a roon problem
The Nucleus is a brand new (rev B) Nucleus+ which I got yesterday. I set it up 24 hours ago, and connected a 2 TB SSD to it USB with only 14 CDs (WAV) saved, so it would be super minimal. I have to assume that those have been long imported.
The interesting thing is that I do see my imported library and that actually plays fast. It’s the Tidal library that plays slow - 5-10 second respond to playing a song, or sometimes to loading a search paged.
Given our internet is fast (1gb) and that Tidal outside of Roon works fast, something about the Nucleus set up is slowing it down. I can’t figure out what may cause this
We’ve seen similar behavior occur in the past due to DNS issues — Would it be possible to set the DNS used by your router to Google DNS (22.214.171.124) or Cloudflare DNS (126.96.36.199) and then reboot the Nucleus and let us know if there is any improvement?
I have confirmed my DNS is 188.8.131.52 and rebooted Nuclues
performance is still very sluggish with Tidal - playing a track can be either instantaneous or take 10 painful seconds.
while this brand new Nucleus+ is connected via ethernet cable to 1gb local network, it seems its ability to stream Tidal performance wise is terrible - I was so much better off just having more core on my laptop.
This is definitely the Nucleus slow response to Tidal, as my local library (connected via SSD) is playing quick.
And my local network is currently providing 900mb+ speed to my connected computers.
But I just tried to eliminate that but plugging the Nucelus directly to the modem preceding it (packedge RK-1) which is connected directly to the Spectrum router.
The same issue remains - smooth performance with my file library (connected via SSD to Nuclues), spotty performance with Tidal - skipping to next songs means either quick or - more commonly - a 10 second or so delay before the song starts.
Tidal itself, on its own app, is working very fast on same computer. So it’s a Nucleus performance issue with pulling in Tidal streams
Taking windows defense off and adding the router DNS seems to have solve the problem!
but it’s hardly safe long run to keep my computer without a firewall and I can’t imagine that’s the recommended solution to all subscribers with Nucleus. Is there a safer/more sustainable solution for this?
(unrelated: I did reply in the other thread regarding the iTunes network access which isn’t resolved, thank you)
do you mean Defender? Or, do you refer to a different program?
If Defender, I have not had an issue with Defender, however, double check the allowed list under “Allow an app or feature through Windows Defender Firewall”, and verify that all instances of Raatsever and Roon are allowed.
@Rugby - I previously had the entire software - core and player - on same PC (which PC I’m now using only for player control, having backeduped the server and migrated it to the new Nucleus+ server I got couple days ago.
I’m on current Windows OS V2004 (build 19041.508) which was installed 9/9 - so I haven’t changed the build in the last 3 weeks.
If you have already migrated your Core over to the Nucleus, we should try to clean up the remaining database on your PC.
First, please ensure that you have a Backup of your database in place, then follow these instructions to refresh your Windows 10 PC Roon install:
Exit out of Roon
Navigate to your Roon’s Database Location (on the PC under %localappdata%, not the Nucleus RoonServer location).
Find the folder that says “Roon”
Rename the “Roon” folder to “Roon_old”
Reinstall the Roon App from our Downloads Page to generate a new Roon folder
Open Roon and select Nucleus as the Core
Have and ensured that you connected to your network via a Private network, not a Public one and that you have the appropriate exception checked? See this guide for more information on private/public network setup.