Smart App Control blocking Roon.exe from running (ref#BX4SL9)

Support
1

What’s happening?

· My Roon software won't start up

How can we help?

· None of the above

Other options

· My Roon software won't start up

Describe the issue

The roon server is running But Smart app control is blocking Roon.exe, so it wont run

Describe your network setup

Windows 11 Version 24H2 build 26100.3624

2

Hello @mahoscm ,

Welcome to the forum! Can you please share a screenshot of the exact error that you see in the blocking? By smart app, are you referring to the Windows integrated security, or is this a 3rd party antivirus solution? Is there any option in the error message to set Roon as an exception? Let us know when possible, thanks!

3

Dear Sir/Ms,

I was able to run Roon.exe again, and i suspected that it was blocked by bitdefender security.

4

Hi @mahoscm,
We’re glad you were able to run the app again.

That sounds likely. We recommend adding exceptions for Roon.exe, RoonServer.eve and RAATServer.exe to any firewalls or third party security software. Let us know if you need any more assistance!

5

The app is no longer blocked. I thank you for your support and you may close the incident.

Regards,
Mads

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6

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