Core Machine (MacOS/High Sierra 10.13.6/Crashing after 5seconds–> can’t check the build)
As soon as I open the Roon software it crashes.
Please help the Support team to diagnose your issue by posting full details of your setup as requested here:
Core Machine (Operating system/System info/Roon build number)
Mac OS Sierra 10.13.6/ Roon 1.8 (764)
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
TPLink Acesspoint via WiFi
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Merging Anubis Premium (connected via Eth directly from the Mac to it).
Description Of Issue
As soon as I open the Roon software it opens on the last playlist I was trying to play made of Tidal Music, that Roon Says are unavailables and immediately crashes.
log details:
Mar 21 00:18:28 MBP-di-Luigi com.apple.xpc.launchd[1] (com.roon.Roon.12928[3701]): Service exited with abnormal code: 5
Mar 21 00:18:32 MBP-di-Luigi com.apple.xpc.launchd[1] (com.apple.mdworker.shared.03000000-0000-0000-0000-000000000000[3703]): Service exited due to signal: Killed: 9 sent by mds[64]
Mar 21 00:18:36 MBP-di-Luigi com.apple.xpc.launchd[1] (com.apple.preference.displays.MirrorDisplays): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
Mar 21 00:18:37 MBP-di-Luigi com.apple.xpc.launchd[1] (com.apple.powerchime): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
Mar 21 00:18:42 MBP-di-Luigi com.apple.xpc.launchd[1] (com.apple.mdworker.shared.04000000-0000-0000-0000-000000000000[3715]): Service exited due to signal: Killed: 9 sent by mds[64]
No changes have been done on the PC since months.
I use it only to play Music with Roon, Tidal and My File Server 1Terabyte HD
Waiting for your support
Hello @luigi_GRILLI,
Try the following steps:
A) Close Roon on your Mac
B) Open Finder.app
C) In the Menubar go to Go > Go to Folder
D) Type in ~/Library/Roon/Database/Registry/Client and click “Go”
E) Delete all files begining with “GMS”
F) Empty the Trash
G) Restart Roon
I’ve included a recording of what this looks like:
-John
1 Like
Thks for your suggestion, unfortunately I register the same behavior but now with the following LOGs
|errore|12:23:20.219010 +0100|deleted|fs_snapshot_list failed: Operation not supported|
|---|---|---|---|
|errore|12:23:20.219065 +0100|deleted|Failed to enumerate snapshots for volume <private>: Undefined error: 0|
|errore|12:23:22.010032 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:23:22.011656 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:23:34.744804 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:23:34.746562 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:23:36.688384 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:23:36.690078 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:23:38.338411 +0100|kernel|IOHIDInterface unsuccessfully requested close of clients: 0xe00002c7|
|errore|12:23:38.639468 +0100|Roon|nw_path_close_fd Failed to close guarded necp fd 10 [9: Bad file descriptor]|
|errore|12:23:39.330989 +0100|Roon|nw_path_close_fd Failed to close guarded necp fd 10 [9: Bad file descriptor]|
|errore|12:23:39.470728 +0100|CFNetworkAgent|TIC TCP Conn Failed [2:0x7fbd7ec214f0]: 12:8 Err(-65554)|
|errore|12:23:39.482479 +0100|CFNetworkAgent|Task <942C1E56-A231-418C-B1A5-09D49399E40E>.<1> HTTP load failed (error code: -1003 [12:8])|
|errore|12:23:39.482829 +0100|CFNetworkAgent|Task <942C1E56-A231-418C-B1A5-09D49399E40E>.<1> finished with error - code: -1003|
|errore|12:23:39.485632 +0100|CFNetworkAgent|PAC Fetch failed with error [NSURLErrorDomain:-1003]|
|errore|12:23:39.931217 +0100|CFNetworkAgent|PAC Fetch failed with cached error [NSURLErrorDomain:-1003]|
|errore|12:23:40.342784 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:23:40.344217 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:23:40.386737 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:23:40.388083 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:23:40.912318 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:23:40.914047 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:23:40.920090 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:23:40.921417 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:23:40.937489 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:23:40.939444 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:23:40.941563 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:23:40.943203 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:23:41.416162 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:23:41.418653 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:23:41.441617 +0100|Roon|nw_path_close_fd Failed to close guarded necp fd 10 [9: Bad file descriptor]|
|errore|12:23:41.488669 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:23:41.489961 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:23:41.511756 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:23:41.513208 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:23:41.890159 +0100|CFNetworkAgent|PAC Fetch failed with cached error [NSURLErrorDomain:-1003]|
|errore|12:23:41.906474 +0100|CFNetworkAgent|PAC Fetch failed with cached error [NSURLErrorDomain:-1003]|
|errore|12:23:42.441821 +0100|Roon|nw_path_close_fd Failed to close guarded necp fd 10 [9: Bad file descriptor]|
|errore|12:23:43.346384 +0100|CFNetworkAgent|PAC Fetch failed with cached error [NSURLErrorDomain:-1003]|
|errore|12:23:43.347055 +0100|CFNetworkAgent|PAC Fetch failed with cached error [NSURLErrorDomain:-1003]|
|errore|12:23:43.437781 +0100|CFNetworkAgent|PAC Fetch failed with cached error [NSURLErrorDomain:-1003]|
|errore|12:23:43.448652 +0100|CFNetworkAgent|PAC Fetch failed with cached error [NSURLErrorDomain:-1003]|
|errore|12:23:43.681873 +0100|Roon|nw_path_close_fd Failed to close guarded necp fd 10 [9: Bad file descriptor]|
|errore|12:23:43.961716 +0100|Roon|nw_path_close_fd Failed to close guarded necp fd 10 [9: Bad file descriptor]|
|errore|12:23:44.115417 +0100|CFNetworkAgent|PAC Fetch failed with cached error [NSURLErrorDomain:-1003]|
|errore|12:23:44.137977 +0100|CFNetworkAgent|PAC Fetch failed with cached error [NSURLErrorDomain:-1003]|
|errore|12:23:44.247264 +0100|CFNetworkAgent|PAC Fetch failed with cached error [NSURLErrorDomain:-1003]|
|errore|12:23:44.354269 +0100|CFNetworkAgent|PAC Fetch failed with cached error [NSURLErrorDomain:-1003]|
|errore|12:23:44.369014 +0100|CFNetworkAgent|PAC Fetch failed with cached error [NSURLErrorDomain:-1003]|
|errore|12:23:44.560259 +0100|CFNetworkAgent|TIC TCP Conn Failed [3:0x7fbd7ed0f0d0]: 12:8 Err(-65554)|
|errore|12:23:44.573252 +0100|CFNetworkAgent|Task <58413BBB-B910-455A-AC8E-2E8663AC576A>.<1> HTTP load failed (error code: -1003 [12:8])|
|errore|12:23:44.582088 +0100|CFNetworkAgent|Task <58413BBB-B910-455A-AC8E-2E8663AC576A>.<1> finished with error - code: -1003|
|errore|12:23:44.582353 +0100|CFNetworkAgent|PAC Fetch failed with error [NSURLErrorDomain:-1003]|
|errore|12:23:44.682643 +0100|RAATServer|HALC_ShellDevice.cpp:2584:RebuildControlList: HALC_ShellDevice::RebuildControlList: couldn't find the control object|
|errore|12:23:45.369170 +0100|CFNetworkAgent|PAC Fetch failed with cached error [NSURLErrorDomain:-1003]|
|errore|12:23:45.527816 +0100|sandboxd|Failed to produce a full report for: diskutil[2039].|
|errore|12:23:45.551625 +0100|sandboxd|Sandbox: diskutil(2039) System Policy: deny(1) file-read-data /dev/rdisk0|
|errore|12:23:45.716771 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:23:45.718537 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:23:45.720565 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:23:45.722249 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:23:45.973509 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:23:45.975280 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:23:45.983921 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:23:45.985382 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:23:47.409731 +0100|CFNetworkAgent|PAC Fetch failed with cached error [NSURLErrorDomain:-1003]|
|errore|12:23:49.234547 +0100|CFNetworkAgent|PAC Fetch failed with cached error [NSURLErrorDomain:-1003]|
|errore|12:23:49.540097 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:23:49.541868 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:23:49.544034 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:23:49.545846 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:23:50.325928 +0100|deleted|fs_snapshot_list failed: Operation not supported|
|errore|12:23:50.326038 +0100|deleted|Failed to enumerate snapshots for volume <private>: Undefined error: 0|
|errore|12:23:50.779858 +0100|CFNetworkAgent|TIC TCP Conn Failed [4:0x7fbd7ed04ae0]: 12:8 Err(-65554)|
|errore|12:23:50.783613 +0100|CFNetworkAgent|Task <6C17A6A1-6081-4473-AED7-B86E2244672D>.<1> HTTP load failed (error code: -1003 [12:8])|
|errore|12:23:50.783937 +0100|CFNetworkAgent|Task <6C17A6A1-6081-4473-AED7-B86E2244672D>.<1> finished with error - code: -1003|
|errore|12:23:50.784305 +0100|CFNetworkAgent|PAC Fetch failed with error [NSURLErrorDomain:-1003]|
|errore|12:23:52.292304 +0100|CFNetworkAgent|PAC Fetch failed with cached error [NSURLErrorDomain:-1003]|
|errore|12:23:53.859836 +0100|Roon|nw_path_close_fd Failed to close guarded necp fd 10 [9: Bad file descriptor]|
|errore|12:23:57.424443 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:23:57.426196 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:23:57.428961 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:23:57.430641 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:23:57.656390 +0100|CFNetworkAgent|TIC TCP Conn Failed [5:0x7fbd7ec0e280]: 12:8 Err(-65554)|
|errore|12:23:57.662824 +0100|CFNetworkAgent|Task <B17F7E83-194E-4F3C-BB66-2E63D50B260B>.<1> HTTP load failed (error code: -1003 [12:8])|
|errore|12:23:57.663368 +0100|CFNetworkAgent|Task <B17F7E83-194E-4F3C-BB66-2E63D50B260B>.<1> finished with error - code: -1003|
|errore|12:23:57.664148 +0100|CFNetworkAgent|PAC Fetch failed with error [NSURLErrorDomain:-1003]|
|errore|12:23:57.665262 +0100|com.apple.WebKit.Networking|nw_proxy_resolver_create_parsed_array PAC evaluation error: NSURLErrorDomain: -1003|
|errore|12:24:02.309776 +0100|CFNetworkAgent|PAC Fetch failed with cached error [NSURLErrorDomain:-1003]|
|errore|12:24:03.727664 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:24:03.729533 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:24:03.731896 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:24:03.733669 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:24:08.471240 +0100|CFNetworkAgent|TIC TCP Conn Failed [6:0x7fbd7ed0f120]: 12:8 Err(-65554)|
|errore|12:24:08.474720 +0100|CFNetworkAgent|Task <34336B00-3A6C-426F-8CCA-6863FA18513B>.<1> HTTP load failed (error code: -1003 [12:8])|
|errore|12:24:08.475988 +0100|CFNetworkAgent|Task <34336B00-3A6C-426F-8CCA-6863FA18513B>.<1> finished with error - code: -1003|
|errore|12:24:08.476897 +0100|CFNetworkAgent|PAC Fetch failed with error [NSURLErrorDomain:-1003]|
|errore|12:24:08.924316 +0100|Roon|nw_path_close_fd Failed to close guarded necp fd 10 [9: Bad file descriptor]|
|errore|12:24:10.463469 +0100|CFNetworkAgent|PAC Fetch failed with cached error [NSURLErrorDomain:-1003]|
|errore|12:24:11.307981 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:24:11.309770 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:24:11.312330 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:24:11.314143 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:24:14.780852 +0100|CFNetworkAgent|TIC TCP Conn Failed [7:0x7fbd7ec130d0]: 12:8 Err(-65554)|
|errore|12:24:14.803522 +0100|CFNetworkAgent|Task <43EF3018-35F2-4C85-9297-F739C27A81C0>.<1> HTTP load failed (error code: -1003 [12:8])|
|errore|12:24:14.804224 +0100|CFNetworkAgent|Task <43EF3018-35F2-4C85-9297-F739C27A81C0>.<1> finished with error - code: -1003|
|errore|12:24:14.806300 +0100|CFNetworkAgent|PAC Fetch failed with error [NSURLErrorDomain:-1003]|
|errore|12:24:15.005611 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:24:15.007089 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:24:15.011454 +0100|kernel|IOHIDInterface unsuccessfully requested close of clients: 0xe00002c7|
|errore|12:24:15.022134 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:24:15.023876 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:24:15.026007 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:24:15.027816 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:24:15.272393 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:24:15.274323 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:24:15.280823 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:24:15.282437 +0100|WindowServer|[ERROR] - Unknown CGXDisplayDevice: 0x41dc9d00|
|errore|12:24:15.643967 +0100|CFNetworkAgent|PAC Fetch failed with cached error [NSURLErrorDomain:-1003]|
|errore|12:24:15.814852 +0100|CFNetworkAgent|PAC Fetch failed with cached error [NSURLErrorDomain:-1003]|
|errore|12:24:15.947668 +0100|CFNetworkAgent|PAC Fetch failed with cached error [NSURLErrorDomain:-1003]|
|errore|12:24:15.959085 +0100|CFNetworkAgent|PAC Fetch failed with cached error [NSURLErrorDomain:-1003]|
|errore|12:24:16.144142 +0100|CFNetworkAgent|PAC Fetch failed with cached error [NSURLErrorDomain:-1003]|
|errore|12:24:16.254164 +0100|CFNetworkAgent|PAC Fetch failed with cached error [NSURLErrorDomain:-1003]|
|errore|12:24:16.383060 +0100|CFNetworkAgent|PAC Fetch failed with cached error [NSURLErrorDomain:-1003]|
|errore|12:24:16.409244 +0100|Roon|HALC_ShellDevice.cpp:2584:RebuildControlList: HALC_ShellDevice::RebuildControlList: couldn't find the control object|
|errore|12:24:16.515829 +0100|CFNetworkAgent|PAC Fetch failed with cached error [NSURLErrorDomain:-1003]|
|errore|12:24:16.567073 +0100|CFNetworkAgent|PAC Fetch failed with cached error [NSURLErrorDomain:-1003]|
Hello @luigi_GRILLI ,
Do you by any chance have any backups of your Roon database? Can you please try to perform a full Roon reinstall?
- Exit out of Roon
- Navigate to your Roon Database Location
- Find the folder that says “Roon”
- Rename the “Roon” folder to “Roon_old”
- Reinstall the Roon App from our Downloads Page to generate a new Roon folder
- Verify if issue persists on fresh database before restoring the backup
- Restore from backup
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