Software update needed - Checking for Updates

[Jason_Miller1 (Jason Miller)]

Core Machine (Operating system/System info/Roon build number)
Roon Nucleus
OS Version 1.0 (build 183)
Roon Server Software Version 1.6 (build 416)
Roon Labs software Version 1.0 (build 11)

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Hard wired

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Sonos Gen 1 Play 5

Description Of Issue

Each time I launch the Room app on my iPhone 11 max is says “Software Update Needed” - Checking for Updates - and it keeps spinning. The iPhone says specifically “Remote Core (Nucleus) - 1.6 Build (416) stable - Checking for Updates”
I’ve tried going in through web interface and rebooting. No joy.

[dylan (Dylan Caudill)]

Hi @Jason_Miller1,

Can you describe your network? What router is in use? Are there any other devices? How exactly is the Nucleus connected?

Can you share a screenshot of the Nucleus Web Administration Interface?

[Jason_Miller1 (Jason Miller)]

Thanks for the reply.

Here are the networking details

• cable comes into house and connects to arris optimum cable router
• cable router supplies ethernet to google wifi
• google wifi has output port on it which then connects to switch (TP link)
• Nucleus connected to that switch
  -There are many other devices connected to this switch (e.g. Apple TV)
  -iPhone using wireless mesh network setup by google wifi

TBC, nothing in network has changed since this issue occurred.

Here is the picture of admin interface.

[Jason_Miller1 (Jason Miller)]

Got it working finally. Reboots did not work. Had to power down nucleus and power up again. Thanks