Hi all - updated to RoonOS 3.0, but despite being able to access \\Rock\Data using guest/guest:- [Roon error 0] …the Storage folder is empty:- [Roon error 1] I have an internal SSD which holds almost 2TB of music and the music is still all playable - I’m just unable to see it via Windows. I’m …

The newly released build 274 has resolved both of the issues I raised in my first post - thank you, Roon team!

I’ve got the same issue - I have an internal SSD holding local music files and folders and although Roon can see and use it, Windows 11 File Explorer can’t (although it sees other files and folders in \\ROCK\Data [Screenshot 2026-05-07 193636] [Screenshot 2026-05-07 193742]

[image] Michael_Curtis: Thank you - I’d meant to post in Early Access but clearly failed miserably! If you didn’t see the category menu when posting: Try to clear your browser cache for community.roonlabs.com . There was recently a forum configuration issue which caused the category choice me…

I’ll start looking into the issue with not being able to access internal storage through the Storage folder. @Michael_Curtis , feel free to create a support ticket so it’s tracked to completion. Technical Support Request

Same problems on my end. I cannot access my storage and I also get an error when I try to downgrade back to production.

Same here. My guess is that the mount point for the internal SSD (Shoud be “InternalStorage” has been messed up. The Data is still there, music plays Also anoymous access is still possible although it shouldn’t.

Tech support request generated… [image] Windows 11 File Explorer shows empty \ROCK\Data\Storage folder after RoonOS 3.0 install (ref#KXJTXS) Support Hi! What’s not quite right with Roon? · None of the above quite fits None of the above quite fits · None of th…

Also, I think I know what’s going on with the downgrade path and will look into a solution as well.

Another option to downgrade is using the RoonOS production USB installer and chose the “recover” install option. This reinstalls RoonOS 2.1(271) but keeps the database intact. Of course you need to connect a monitor and keyboard for this.

Good point @Roland_von_Unruh about the recover install option, thanks as well. For anybody that does a clean Roon OS v3.0 using the USB drive (not a v2.1 to v3 upgrade), the partition layout will not match the partition layout between v3 and v2.1. So using the recover from a v2.1 USB drive will not…

[Solved in #274] RoonOS 3.0 Unable to access Internal Storage after update to RoonOS3.0

Early Access

Geoff_Coupe (Geoff Coupe) May 7, 2026, 5:57pm 9

Tech support request generated…