Some audio players not shown in player selection menu (1.8 build 880) [Fixed in build 882]

Hello, I may have the same problem as you. Have you tried to limit your Sonos devices to 7 ? For me, if I activate only 7, all the devices are shown. If I activate an 8th one, there are audio outputs missing.

Based on some of the other posts here, I went in and disabled all devices and slowly started adding them back…I could get up to 11 (counting the local “private” device) before they started disappearing. Very weird bug.

For me, as far as I went with my analyzis, the problem is only with the Sonos devices. The problem occurs when I activate more than 7 Sonos devices. If I activate only 7 Sonos and all the other devices, they are all shown. If I activate more than 7 Sonos, there are some audio outputs not shown (it can be the Sonos but I can be others too)

And @Eamonn_Maher has also the same problem. He did an analysis of the logs, and it seems to confirm this issue with the Sonos. The workaround seems to work for him also

Hi @Ivan - some analysis on what sounds like the same issue over on the Beta section

https://community.roonlabs.com/t/beta-864-big-problems-with-the-audio-outputs-please-help/180665/39?u=eamonn_maher

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@ivan @Eamonn_Maher : same problem here too I guess :

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Thank you, @Eamonn_Maher, I contacted you via Private Message.

@Mr_Smys, yes, unfortunately, it sounds like a similar problem, we are investigating this issue at the moment. I will post an update as soon as I have any consistent result.

Apologies for inconvenience.


Ivan

Similar issue here. Thanks, just wanted to subscribe and add my data points.

Hi, @Mr_Smys , @Eamonn_Maher , @Jed_Krohnfeldt , @Scott_Butler , we were able to track this issue down and put a ticket for our dev team. I hope they will be able to find a solution soon.

Sorry for troubles.


Ivan

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Only showing Sonos output devices for us at a showroom. We have many devices that are enabled in settings, but again, only Sonos devices are listed.

Same here. Only seeing Sonos devices.

Realised, I could only see 7 Sonos devices, and I have 11.

Disabled some for now, and the missing devices have returned, and work.

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Same issue here. Nucleus+ device, Roon Version 1.8 (build 880). Only my Sonos devices, Marantz and Denon Receiver can be selected, but neither My BluOS, Lumin, Ayon or Auralic Streamers. I never had this issue before. All devices are visible in the settings but don’t appear in the list of selectable devices.
Ok, workaround with taking out some of my Sonos players fixed the problem, however a fix would be highly appreciated.

https://roonlabs.atlassian.net/browse/ROON-2056

Hi

Can confirm issue seems to be when enabling 7 Sonos devices, once you exceed 6, all other devices drop off, in my case 10 + but all Sonos devices shown
Please advise on ETA of fix

Added sonos devices that I disabled by Airplay in the short term

Thanks for confirming the work around works, @Nicholas_Guy. Our team is currently working on a fix.

Please, bear with us :bear:

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Hey everyone :wave:,

Our team has listened to the feedback, investigated and just released build 882 that should resolve this. Would you please update your Cores and let us know if this is fixed for you?

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All working for me. 9 Sonos zones & 4 Ropieee.

Reactivated the 3 Sonos zones that I had deactivated once I figured out the issue. Fabulous, thanks for the responsiveness. All working as planned, really appreciate the hustle to get this out before the weekend.

John

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confirmed that build 882 resolves this issue - looks like ports 30000 and above and being used for those Sonos devices. Many thanks to Roon for the fix!

Hello, build 882 solved the problem for me also. Many thanks

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