Something wrong with my Roon


Hi, I bought Roon but encounter some problems, first every time I turn Roon on, it always asks me to login again, second I can’t turn backup on, it looks like disappeared from setup58

(Mr Fix It ) #2

Just so you are aware your mac is under min spec hardware wise than is minimum recommended.

Have you installed the application into the applications folder?

I suggest fixing the logging in issue as a first step.

@support flagging support here for you too.

(simon arnold) #3

Sounds like a permission issue so Roon is not saving your config/preferences.


But it was fine few days ago…

(Mr Fix It ) #5

what version of Roon do you have installed? Current build is B363


I believe it’s the latest one, just reinstall it few times.

(JohnV) #7

“B”?? As in beta? Mine is a plain vanilla 363.

(Geoff Coupe) #8

B as in Build.


I think B is for Build

(Noris) #12


Have you performed a backup before, as in was that menu ever working? Have you set up your automatic backups and then this issue occurred?

I have gone ahead and enabled diagnostics mode for your account and what this action will do is next time your Core is active, a set of logs will automatically be generated and uploaded to our servers for analysis. I kindly ask for you to leave that machine powered on, connected to internet and have Roon open so that this diagnostics package can be received by our servers.



Yes, I did perform backups, and set it as automatic,

(Noris) #14


Thanks for confirming that for me. I have seen this behavior before and your diagnostics confirm it’s the same issue, I will PM you steps on how to correct the backup behavior.

As for Roon logging in every time it starts, we will have to look into that a bit further. After using the instructions I PM’d you please note the exact local time in your country (ex. 8:29PM) that Roon asks you to re-login and reproduce this issue 3-4 times and let me know this info.

After receiving this info we can take a look at diagnostics to see if there are any common symptoms for the behavior.



Login on 9:57 10:01 10:03 10:04 AM 01/19/2019


Turns out I move the backup file from Roon folder in Library and then reopen Roon and let it recreate it again.

Both Problems solved

(Noris) #17


Glad to hear that everything is working again! Thanks for contacting support and wish you a pleasant listening experience :headphones: !

– Noris

(system) closed #18

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