Song skipped randomly and often

Core Machine

UBUNTu 20.04, NUC10i7FNH NUC i7 Processor , 16GB Ram

Network Details

Ethernet asus router ASUS RT-AC86U to node and players.
Broabdand is 600Mbps

Audio Devices

it happens on both my regular players
Pro-Ject S2
iMac system out

Description of Issue

When playing songs (tidal so far), quite often the song is skipped after partial play (20-40%).

Replaying the song works fine but it is annoying that I cannot play the song I want when I want. I can see lots of other people are having this issue. I have this issue at least once a day.

This is the common example from the log:

    05/01 10:15:44 Trace: [Pro-Ject S2] [zoneplayer/raat] sync Pre Box S2 Digital: realtime=1125581785839 rtt=500us offset=-7001157214us delta=66us drift=1526us in 1125.514s (1.356ppm, 4.882ms/hr)
    05/01 10:15:47 Trace: [Pro-Ject S2] [Lossless, 16/44 TIDAL FLAC => 16/44] [100% buf] [PLAYING @ 1:09/4:47] Thank You (Falettinme Be Mice Elf Agin) - Sly & the Family Stone
    05/01 10:15:51 Info: [stats] 5953mb Virtual, 1200mb Physical, 372mb Managed, 0 Handles, 98 Threads
    05/01 10:15:52 Trace: [roonapi] [apiclient 192.168.0.69:35086] CONTINUE Changed {"message":"Running (144)","is_error":false}
    05/01 10:15:52 Error: [cachingseekableurimediafile] while reading: System.ArgumentException: Offset and length were out of bounds for the array or count is greater than the number of elements from index to the end of the source collection.
      at System.Buffer.BlockCopy (System.Array src, System.Int32 srcOffset, System.Array dst, System.Int32 dstOffset, System.Int32 count) [0x0007e] in <49e2691b1d1a45389d419b3a01a2b89a>:0
      at Sooloos.Media.StreamingMediaFileImpl._Read (System.Int64 file_off, System.Byte[] buf, System.Int32 off, System.Int32 count) [0x00066] in <5abb1b80dcb740a8ad01eafa66840c2b>:0
      at Sooloos.Media.StreamingMediaFileImpl.Read (System.Int64 file_off, System.Byte[] buf, System.Int32 off, System.Int32 count) [0x0005e] in <5abb1b80dcb740a8ad01eafa66840c2b>:0
      at Sooloos.Media.StreamingMediaFile.Read (System.Int64 file_off, System.Byte[] buf, System.Int32 off, System.Int32 count) [0x00000] in <5abb1b80dcb740a8ad01eafa66840c2b>:0
      at Sooloos.Media.CachingSeekableUriMediaFile.ReadCallback (System.IntPtr userdata, System.IntPtr buf, System.IntPtr count, System.IntPtr& out_bytesread) [0x00055] in <5abb1b80dcb740a8ad01eafa66840c2b>:0
    05/01 10:15:52 Warn: [prebuffer] in buffer threadSystem.Exception: Read failure: IoFailure
      at Sooloos.Audio.MediaDecoderAudioSignal.Read (System.Byte[] buffer, System.Int32 offset, System.Int32 frames) [0x0024a] in <39f49420e2684935a4e2a0cbcc8fff8b>:0
      at Sooloos.Broker.Transport.FormatDetectAudioSignal.Read (System.Byte[] buffer, System.Int32 offset, System.Int32 frames) [0x000ca] in <4946aaca5e13461cb96ea6a5459ace7a>:0
      at Sooloos.Audio.SeekableBufferedAudioSignal._Buffer (System.Int32 buffer_seq) [0x0003e] in <39f49420e2684935a4e2a0cbcc8fff8b>:0
      at Sooloos.Audio.SeekableBufferedAudioSignal+<>c__DisplayClass31_0.<_StartBuffering>b__0 () [0x00000] in <39f49420e2684935a4e2a0cbcc8fff8b>:0
    05/01 10:15:52 Trace: [Pro-Ject S2] [Lossless, 16/44 TIDAL FLAC => 16/44] [100% buf] [PLAYING @ 1:14/4:47] Thank You (Falettinme Be Mice Elf Agin) - Sly & the Family Stone
    05/01 10:15:52 Info: [Pro-Ject S2] [zoneplayer] Track ended unexpectedly: Sooloos.Audio.BufferedReadException: error during buffered read ---> System.Exception: Read failure: IoFailure
      at Sooloos.Audio.MediaDecoderAudioSignal.Read (System.Byte[] buffer, System.Int32 offset, System.Int32 frames) [0x0024a] in <39f49420e2684935a4e2a0cbcc8fff8b>:0
      at Sooloos.Broker.Transport.FormatDetectAudioSignal.Read (System.Byte[] buffer, System.Int32 offset, System.Int32 frames) [0x000ca] in <4946aaca5e13461cb96ea6a5459ace7a>:0
      at Sooloos.Audio.SeekableBufferedAudioSignal._Buffer (System.Int32 buffer_seq) [0x0003e] in <39f49420e2684935a4e2a0cbcc8fff8b>:0
      at Sooloos.Audio.SeekableBufferedAudioSignal+<>c__DisplayClass31_0.<_StartBuffering>b__0 () [0x00000] in <39f49420e2684935a4e2a0cbcc8fff8b>:0
       --- End of inner exception stack trace ---
      at Sooloos.Audio.SeekableBufferedAudioSignal.Read (System.Byte[] buffer, System.Int32 offset, System.Int32 frames) [0x0004f] in <39f49420e2684935a4e2a0cbcc8fff8b>:0
      at Sooloos.Broker.Transport.ZonePlayerTrack._ReadBacking (System.Byte[] buffer, System.Int32 offset, System.Int32 frames) [0x00041] in <4946aaca5e13461cb96ea6a5459ace7a>:0
      at Sooloos.Broker.Transport.ZonePlayerTrack+_Stream.ReadImp (Sooloos.Audio.AudioBuffer buf, System.Int32 nsamples) [0x00041] in <4946aaca5e13461cb96ea6a5459ace7a>:0
      at Sooloos.Audio.AudioStream.Read (Sooloos.Audio.AudioBuffer buf, System.Int32 nsamples) [0x0005e] in <a3f535e7ff8745e4bd164de17d3359e7>:0
      at Sooloos.Broker.Transport.ZonePlayerBase.ReadImp (Sooloos.Audio.AudioBuffer buf, System.Int32 nsamples) [0x00207] in <4946aaca5e13461cb96ea6a5459ace7a>:0
    05/01 10:15:52 Warn: [zone Pro-Ject S2] Track Stopped Due to Error
    05/01 10:15:52 Info:
    --[ SignalPath ]---------------------------------------------
    SignalPath Quality = Inactive
    Elements:
    ------------------------------------------------------------
    05/01 10:15:52 Info: [library] recorded play for profile aedb201d-e179-48a7-bbcf-ee176920a45c: mediaid=168:0:1789188 metadataid= contentid=168:0:1789188 libraryid= isfromswim=False
    05/01 10:15:52 Info: [zone Pro-Ject S2] OnPlayFeedback StoppedEndOfMediaUnnatural
    05/01 10:15:52 Debug: [zone Pro-Ject S2] _Advance

Any update @support ?

Hi @Esad_Brnicanin

Are you using a VPN or anything else that could affect network traffic on the Core machine?

1 Like

Hi @dylan,

There is no VPN in my network setup. there is a network switch between Roon core and router, but that was the case since September last year, and I only have this issue since I upgraded to Roon 1.8.

E

Hi @dylan ,

I ask the Ubuntu community for support and they recommended to disable the service called systemd-resolved . That service was used in my NUC to configure DNS to 8.8.8.8. (google dns).
So far I had no skipped songs. I’ll let you know if it happens again.
Regards,
E

This topic was automatically closed 36 hours after the last reply. New replies are no longer allowed.

@support
Can you please reopen the issue Song skipped randomly and often.

It happened again today with similar log error:
`> 05/11 13:54:56 Info: [stats] 6192mb Virtual, 1032mb Physical, 447mb Managed, 0 Handles, 96 Threads

05/11 13:54:57 Trace: [MacOutput] [HighQuality 38.2x, 16/44 TIDAL FLAC => 24/48] [100% buf] [PLAYING @ 0:50/2:42] There She Goes - The La’s
05/11 13:54:57 Error: [cachingseekableurimediafile] while reading: System.ArgumentException: Offset and length were out of bounds for the array or count is greater than the number of elements from index to the end of the source collection.
at System.Buffer.BlockCopy (System.Array src, System.Int32 srcOffset, System.Array dst, System.Int32 dstOffset, System.Int32 count) [0x0007e] in <49e2691b1d1a45389d419b3a01a2b89a>:0
at Sooloos.Media.StreamingMediaFileImpl._Read (System.Int64 file_off, System.Byte[] buf, System.Int32 off, System.Int32 count) [0x00066] in <5abb1b80dcb740a8ad01eafa66840c2b>:0
at Sooloos.Media.StreamingMediaFileImpl.Read (System.Int64 file_off, System.Byte[] buf, System.Int32 off, System.Int32 count) [0x0005e] in <5abb1b80dcb740a8ad01eafa66840c2b>:0
at Sooloos.Media.StreamingMediaFile.Read (System.Int64 file_off, System.Byte[] buf, System.Int32 off, System.Int32 count) [0x00000] in <5abb1b80dcb740a8ad01eafa66840c2b>:0
at Sooloos.Media.CachingSeekableUriMediaFile.ReadCallback (System.IntPtr userdata, System.IntPtr buf, System.IntPtr count, System.IntPtr& out_bytesread) [0x00055] in <5abb1b80dcb740a8ad01eafa66840c2b>:0
05/11 13:54:57 Warn: [prebuffer] in buffer threadSystem.Exception: Read failure: IoFailure
at Sooloos.Audio.MediaDecoderAudioSignal.Read (System.Byte[] buffer, System.Int32 offset, System.Int32 frames) [0x0024a] in <39f49420e2684935a4e2a0cbcc8fff8b>:0
at Sooloos.Broker.Transport.FormatDetectAudioSignal.Read (System.Byte[] buffer, System.Int32 offset, System.Int32 frames) [0x000ca] in <4946aaca5e13461cb96ea6a5459ace7a>:0
at Sooloos.Audio.SeekableBufferedAudioSignal._Buffer (System.Int32 buffer_seq) [0x0003e] in <39f49420e2684935a4e2a0cbcc8fff8b>:0
at Sooloos.Audio.SeekableBufferedAudioSignal+<>c__DisplayClass31_0.<_StartBuffering>b__0 () [0x00000] in <39f49420e2684935a4e2a0cbcc8fff8b>:0
05/11 13:54:57 Info: [MacOutput] [zoneplayer] Track ended unexpectedly: Sooloos.Audio.BufferedReadException: error during buffered read —> System.Exception: Read failure: IoFailure
at Sooloos.Audio.MediaDecoderAudioSignal.Read (System.Byte[] buffer, System.Int32 offset, System.Int32 frames) [0x0024a] in <39f49420e2684935a4e2a0cbcc8fff8b>:0
at Sooloos.Broker.Transport.FormatDetectAudioSignal.Read (System.Byte[] buffer, System.Int32 offset, System.Int32 frames) [0x000ca] in <4946aaca5e13461cb96ea6a5459ace7a>:0
at Sooloos.Audio.SeekableBufferedAudioSignal._Buffer (System.Int32 buffer_seq) [0x0003e] in <39f49420e2684935a4e2a0cbcc8fff8b>:0
at Sooloos.Audio.SeekableBufferedAudioSignal+<>c__DisplayClass31_0.<_StartBuffering>b__0 () [0x00000] in <39f49420e2684935a4e2a0cbcc8fff8b>:0
— End of inner exception stack trace —
at Sooloos.Audio.SeekableBufferedAudioSignal.Read (System.Byte[] buffer, System.Int32 offset, System.Int32 frames) [0x0004f] in <39f49420e2684935a4e2a0cbcc8fff8b>:0
at Sooloos.Broker.Transport.ZonePlayerTrack._ReadBacking (System.Byte[] buffer, System.Int32 offset, System.Int32 frames) [0x00041] in <4946aaca5e13461cb96ea6a5459ace7a>:0
at Sooloos.Broker.Transport.ZonePlayerTrack+_Stream.ReadImp (Sooloos.Audio.AudioBuffer buf, System.Int32 nsamples) [0x00041] in <4946aaca5e13461cb96ea6a5459ace7a>:0
at Sooloos.Audio.AudioStream.Read (Sooloos.Audio.AudioBuffer buf, System.Int32 nsamples) [0x0005e] in :0
at Sooloos.Broker.Transport.ZonePlayerBase.ReadImp (Sooloos.Audio.AudioBuffer buf, System.Int32 nsamples) [0x00207] in <4946aaca5e13461cb96ea6a5459ace7a>:0
05/11 13:54:57 Warn: [zone MacOutput] Track Stopped Due to Error`

Done and topics merged.

It happened again today. Can you please advise how to progress this ?

Hi @Esad_Brnicanin — Our team is looking into this. I don’t have any specific timelines I can provide just yet, but we’ll be sure to update everyone when we have more information. Thanks!

2 Likes

A post was split to a new topic: Tidal and local tracks not playing