What’s happening?
· Something else
How can we help?
· None of the above
Other options
· Other
Describe the issue
Songs are only playing 30 seconds then goes to the next song
Describe your network setup
Eero wifi 7 router
2 gigs fiber speed
Does this only affect streaming tracks or local ones as well?
If only streaming:
- Verify that your streaming subscription is in order.
- Log out from the streaming service in Roon, reboot the router and the Roon Server, log into the streaming service again.
(30 seconds is the time limit that Tidal allows if it can’t find a valid Tidal subscription. I’m not sure about how Qobuz handles this)
I’m using roon streaming services I logged out of my account
And restarted my network still does the same
What do you mean with „Roon streaming services“? Roon doesn’t include a streaming service. Do you have a separate Tidal and/or Qobuz subscription and you logged into it in Roon?
2 Likes
Roon plays your local files or streams from Tidal, Qobuz, or KKBox. Sounds like you are not properly signed into one of these from within Roon. Go to Roon - Settings - Services and sign into your streaming service account. It must be a paid account.
2 Likes
Hi @jcarranza2075,
Thank you for your post. Please first navigate to the account page for the streaming service in question in a web browser outside of Roon (Tidal’s login page, for example).
Sign in there to verify your credentials. Then, fully log out from your account on the accounts page.
Open Roon and navigate to Settings → Services and click 'Login" next to the same streaming service. Use the exact same credentials (username, password) to sign in to your account there.
If you see any error messages, please share them here as a screenshot.
Our team would be happy to extend your Roon trial since you’ve been unable to test it out - please let us know if you need more time.
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