Songs play for 1 minute then skip to the next (ref#TPR6QX)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Songs play about 1 minute then goes to next on and on

Tell us about your home network

· Xfinity router

2

Hello @Earl_Page

Thank you for reaching Roon support.

I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.

3

Hello @Earl_Page,

Just checking in on this. Were you able to reproduce the issue again and note the exact time it happened so we can review the diagnostics around that timestamp? If you have that detail, send it over here and we can take the next step. Thanks.

4

I have the problem frequently. Now It’s not working at all (I have an open ticket about that), so I can’t provide reproduction steps, but just wanted to say it’s not a problem limited to one user. I also have an xfinity router, fwiw.