Songs stop and jump to next title, only Tidal

Support
1

Core Machine (Operating system/System info/Roon build number)
Mac OS 10.15.7 - Mac mini 2012 I7 2,6GHz 16GB SSD - Roon latest build

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Ethernet-cable 1m

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Bluesound Node 2i also Ethernet-cable 1m

Description Of Issue
Hi Everyone,

All Tidal songs suddenly stop about 5 seconds before ending and jump to the next title. Happens with MQA and CD. It doesn’t happen with SSD content. I have around 100mps wired download speed (just checked). CPU is around 5%…No other programs beside a recently installed Antivirus program.
Rebooting Mac Mini Roon Server didn’t help.

Please Help! Any suggestions?

Thank you,
Benjamin

2

Just found out that its not all Tidal Album/Songs, its about 50% I tried.

4

Hi @Benjamin_Klein,

Is it always the same content that fails, or when a track fails and you try again will it play okay?

Does the same thing happen if you play to System Output of the Core?

5

Hi Dylan,

Thank you for the quick reply!

It is always the same contend, restarting/try again doesn’t change anything. And yes, also if I output the music on the core itself it’s “dropping out”.

Thank you very much,
Benjamin

6

Hi @Benjamin_Klein,

Just to confirm here, before you installed the Antivirus program, this system was working as expected?
Is there any change in behavior if you try to temporarily disable the Antivirus firewall?

What is your router model/manufacturer? Have you tried to reboot the router?

8

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