Absolutely no problem at all. These things happen. Appreciate the support. This is happening on dad’s account, so I’ll PM you his Roon details.
But replies to your queries are below:
No, it’s random. Note also my earlier observation that when we first boot the sonicTransporter and wait for Roon to load, we get a Tidal login error and there’s two options - ‘retry’ and ‘edit’. This is 100% reproducible, on each boot up. After a few seconds, we can hit retry and his Tidal library then appears. I don’t know if it’s related to the Tidal skipping issue or not. The iMac never has this issue… I did 20 boots of Roon Server on the iMac yesterday and never saw this issue.
The track doesn’t stop - it skips and starts playing the next one. I’ve seen it mostly myself on the 1st track when I TeamViewer with dad. But he says it also happens mid-album. Sometimes 2 or 3 tracks can skip. When I’ve seen it skip the 1st track, it jumps to the next track and starts playing. So to play the 1st track of that same album, I re-hit the play album button again. Robin_Carmack mentioned above that he does the same and another sonicTransporter own on the CA Forum also mentioned he does the same. We all thought this was ‘normal’ for a long time. As mentioned I thought it was dad’s ~5-6Mbps connection that was the issue but just this week his ~45Mbps fiber connection went live and to my surprise, we are still getting the issue.
Setting up Roon Server on the iMac (with the sonicT i7 still in the chain for HQPe) tells me it’s not an internal networking issue and not a general Tidal services issue, otherwise that chain would have issues too but it’s flawless.
Correct, local content has never been an issue. Only Tidal with Roon on the sonicTransporter i7. Tidal with Roon on the iMac is no issues.
No, both connect to the same NetGear GS108 unmanaged switch (switch #1) - which connects direct to the new Asus RT-86U I just got him, all in the home office.
From switch #1 in the home office, there are Cat 6 UTP cables going to the two listening rooms - where there is another NetGear GS108 unmanaged switch in each room.
In one room there is a microRunning NAA and in the other there is an Allo DigiOne running NAA.
As previously mentioned, I took HQP out of the equation and just used RoonServer on the sonicTransporter, feeding the Rendu and DigiOne via RoonReady and RoonBridge respectively - and we still get the same issues with both zones.
A Pro-Ject S2 DAC connects to the Rendu. With the iMac test (which keeps the sonicTransporter still in the loop) I thought we could by-pass having to connect via USB to the sonicTransporter… it’s on the other side of the house to the two listening rooms, in the home office (with the iMac and router). If we absolutely need to do this test let me know but I thought the iMac (Roon Server) --> sonciT i7 (HQPe) --> microRendu (NAA) chain working without a hiccup eliminated general internet connectivity, internal networking issues and general Tidal services issues. Do let me know though.
Happy to provide more info and let me know if I missed anything.
I will have to re-install Roon Server on his sonicT i7 tonight/tomorrow and reproduce the issues. I’ll let you know the times I get the issues. Can you get the Roon Server logs automatically with the sonicTransporter or do I do that manually?
If luck is on my side then re-installing Roon Server on the sonicT will fix things but I’ll find out tonight/tomorrow when I TeamViewer with the old man.