SonicTransporter I7 Reports "non-IP"

When I call up my page my SonicTransporter shows “non-IP” and when I click manage, the management page is not found. Please note the contents of the SonicTransporter are all available via Roon. Restarting doesn;t clear the problem. I also have an UltraRendu, which comes up correctly with an IP address. Can anybody suggest a fix? Thank you!

That usually means there is a network problem of some kind.

Power off your sonicTransporter by tapping the power button on the front and waiting for it to power down.

Then power it back up again.

If that doesn’t work go to and click “contact us” in the lower right. I’ll get back to you and resolve the problem.