· Other
My sonos connect gen 2 not playing 24/48 natively like it was yesterday now everything he plays 16/48 can you fix software as it was before update
ethernet cable from sky hub to sonos connect ethernet cable toslink cable to active speaker
Hi @kamil_b,
Thanks for writing in!
Can you please access your Device Settings>Device Setup>Advanced Settings on your sonos zone and confirm you have the proper format selected on the device? Roon will cater to the playback limits of the zone itself, so it could be that your sonos have been reset to a lower resolution playback by mistake.
If that’s looking good, next I’d safely stop your Roon Server from running, and then reboot both your server machine, sono devices, as well as your router, and see if the same issue persists.
We’ll be on standby for your reply! 
Thank you for a suggestion ill try to do it tomorrow morning im at the moment. Out about
hello its missing option now on keep native 24.48 after update please can you fix this
Are you connecting with Airplay or Sonos protocol?
All my Sonos devices still have 24 bits and 16 bit options under Advanced Settings
Yes it was fine yesterday today is just 16 bit
I am just an end user like yourself who owns Sonos gear.
I would suggest to Reboot your Roon server and your Sonos kit.
This can sometimes happen and I have checked all mine and the 24 bit options are still there.
Can you send a screenshot of the Advanced audio settings? Like this
Also this this a Sonos 1 device and not S2?
Have you tried rebooting Room server and power cycling the Sonos Connect?
If that doesn’t change anything, then that might suggest that Roon has changed something
Ill try to reset it now okay all devices went through power cycle snd still no change
A reboot is one of the things that support will want, so good that you have tried it.
I will move your post into the support thread so that someone from @support will see it.
They will probably ask for more information.
(Ok just moved it for you)
hello so i have power cycle both devices and unfortunately still the same issue no advance options in sonos connect format selection disapeared please help !!!
hello still no change please help
Sonos one devices where only 16 bit capable i thought?
Its gen 2 but is on sonos 1 app
Is the firmware up to date? Maybe Roons seeing it as an s1 device and not s2.
its just happened after updating soon software Roon Team please fix it
so it might be problem wit latest firmware 11.15 S1 im trying to find out if possible to downgrade to 11.14 when the option for 24bit was available …anyone out there have the same problem///
