Sonos devices disappearing from Roon

I was using my MA mini I Pro 3 for a couple of days (into my Sonos amp) as it was the only way to keep it reliable for the first couple of days.

Hmmmm weird since the update my Sonos disappear very often from Roon

I have to restart Roon or the Sonos to make them appear again

Not the Airplay Sonos devices but the Sonos streaming devices

Any clue of what is causing that?

Best regards

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I had this exact problem during beta testing.
Turned out it was hard wired Sonos devices causing the issue (Sonos was routing traffic through it rather than Mesh)

If you have a Mesh network, unplug the Ethernet from anything that is plugged into a Mesh and go to Wireless.

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Not sure I follow
I have a mesh router yes, Synology AC 2600 (or something like that). But no Sonos is connected through LAN, everything is Wifi

Do you think there is something wrong in my setup ? Everything was working fine before the update ie no Sonos (with Sonos Streaming) disappearing

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I don’t think it’s your setup as such, just I had the identical issue. My Sonos would last between 3 and 12 hours on the network and then I would have to restart the Roon Core for it to find the Sonos devices again.

If everything is wireless then I’m not sure what you can do. I would start a support thread with the Roon team and @dylan is aware of the logs I sent in in support of this issue.

2 posts were merged into an existing topic: Sonos devices disappearing after updating

Hi @skbe, can you give us some details on your Core and network setup? Thanks!

Hi @dylan
Yesterday I created a specific support ticket about my issue here :

Please let me know if you need something else. At the time I am writing these words, no Sonos Streaming device is displayed in Roon

Many thanks for your support here

Hi @skbe, apologies, I’ve moved everything to that support post so we can keep all the information in one place. Would you please use the directions found here and send us over a set of logs using a shared Dropbox link (or any other file sharing service)? Thanks!

Many thanks @dylan I just sent you the logs by PM
Please keep me posted
Best
skbe

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Hi @dylan any news on any of these issues.

My problem has come back today (after working perfectly for several weeks) and I have had to reboot the Roon Core twice.

I am able to play music from Sonos, Tidal etc and once again it is only Roon that seems to be impacted.

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I know that a couple of users including myself have sent logs over to @support

As you state, the problem persists. I’ve had it every day since last update.

Problem is limited to Roon control as sonos devices still available in sonos app / other apps (Spotify as example) and available for ping on WiFi.

Hope they fix this soon as its a real PITA having to restart ROCK several times a day.

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My problems completely went away as part of some network changes I made in the Beta. Came back yesterday and just kept disappearing again. I sent multiple set’s of logs as part of the Beta but they could not find anything at all.
I have been playing music for almost 3 hours this morning though after another drop off, so let’s see how long it lasts.
I might end up turning off all the Sonos again as well just to see. Very frustrating when you are used to almost perfect listening conditions

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It just goes to show once again that for all your love of a product, you should never hang around like an addict.

It’s better to stand on at least two legs when there are problems.

Yes, and dropouts, slowness… I also know as a user of a very large library. A lot of things can only be fixed with a reboot, better network configuration and the architecture behind it in the Roon rooms.

It will remain that Roon elicits fascination and frustration from us. Not all problems are solved in a day, but communication determines whether we can cope with them.

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Anybody in this thread had 1) any joy getting their sonos zones to stay up? And 2) any further info from @support since sending logs in!?

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I am in contact with support.
Trying to narrow down cause and it is being reviewed but can’t offer any more information than that sorry.

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I’ve sent over a few logs and other info.

Let’s hope something comes out of it soon.

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Yes hoping so too.
It’s become really annoying

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Sure is.
Not sure what’s a bigger PITA at the moment - the zones disappearing or the wife constantly reminding me that the zones have disappeared.

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Lol nice one