Sonos devices disappearing from Roon

I don’t think it’s your setup as such, just I had the identical issue. My Sonos would last between 3 and 12 hours on the network and then I would have to restart the Roon Core for it to find the Sonos devices again.

If everything is wireless then I’m not sure what you can do. I would start a support thread with the Roon team and @dylan is aware of the logs I sent in in support of this issue.

2 posts were merged into an existing topic: Sonos devices disappearing after updating

Hi @skbe, can you give us some details on your Core and network setup? Thanks!

Hi @dylan
Yesterday I created a specific support ticket about my issue here :

Please let me know if you need something else. At the time I am writing these words, no Sonos Streaming device is displayed in Roon

Many thanks for your support here

Hi @skbe, apologies, I’ve moved everything to that support post so we can keep all the information in one place. Would you please use the directions found here and send us over a set of logs using a shared Dropbox link (or any other file sharing service)? Thanks!

Many thanks @dylan I just sent you the logs by PM
Please keep me posted
Best
skbe

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Hi @dylan any news on any of these issues.

My problem has come back today (after working perfectly for several weeks) and I have had to reboot the Roon Core twice.

I am able to play music from Sonos, Tidal etc and once again it is only Roon that seems to be impacted.

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I know that a couple of users including myself have sent logs over to @support

As you state, the problem persists. I’ve had it every day since last update.

Problem is limited to Roon control as sonos devices still available in sonos app / other apps (Spotify as example) and available for ping on WiFi.

Hope they fix this soon as its a real PITA having to restart ROCK several times a day.

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My problems completely went away as part of some network changes I made in the Beta. Came back yesterday and just kept disappearing again. I sent multiple set’s of logs as part of the Beta but they could not find anything at all.
I have been playing music for almost 3 hours this morning though after another drop off, so let’s see how long it lasts.
I might end up turning off all the Sonos again as well just to see. Very frustrating when you are used to almost perfect listening conditions

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It just goes to show once again that for all your love of a product, you should never hang around like an addict.

It’s better to stand on at least two legs when there are problems.

Yes, and dropouts, slowness… I also know as a user of a very large library. A lot of things can only be fixed with a reboot, better network configuration and the architecture behind it in the Roon rooms.

It will remain that Roon elicits fascination and frustration from us. Not all problems are solved in a day, but communication determines whether we can cope with them.

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Anybody in this thread had 1) any joy getting their sonos zones to stay up? And 2) any further info from @support since sending logs in!?

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I am in contact with support.
Trying to narrow down cause and it is being reviewed but can’t offer any more information than that sorry.

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I’ve sent over a few logs and other info.

Let’s hope something comes out of it soon.

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Yes hoping so too.
It’s become really annoying

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Sure is.
Not sure what’s a bigger PITA at the moment - the zones disappearing or the wife constantly reminding me that the zones have disappeared.

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Lol nice one

I decided to go away from Sonos
I replaced play 1’s with BW Flexes
I think I am happier

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Do you have some wired Sonos and a Mesh network? (as I do)

So my whole Sonos has been gone completely (from Roon) for the last week, no amount of reboots or unplugging would bring it back, but it worked perfectly on Airplay from Roon. So I thought it worth sharing new logs.

I got back from my travels last night and unplugged the wired ones and factory reset the Sonos Amp that was plugged in to the main router and I factory reset that one and added it again as WiFi only.

Not only did it come back up but the whole Sonos environment in Roon did as well. It might or might not confirm my theory that this is related to STP routing in Sonos over riding the Mesh routing.

Also out of curiosity I have a Sonos Roam that I travel with that hasn’t been turned on in a month or so. When I got back even in it’s box (yep I forgot to turn it off) it mysteriously appeared in Roon, and worked. Sonos then told me it needed an update, which I did and afterwards was disappeared again, so the plot thickens.

Anyway at this point with WiFi only setup I am up and running for 12 hours. Of course it could all fall apart again in the next 10 minutes, and I am not sure how well WiFi only is going to carry the 24/48 files but so far so good (again)

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I have only one Sonos (based) device which is a Symfonisk speaker in the kitchen. I recently built another Roon Server and when setting this up i discovered that the Symfonisk was only available as an AirPlay device (which only works semi reliably).
Anyway, i rebooted but that didn’t make any difference. So i figured i’d try it with the Sonos app, but that didn’t work either.
After lot’s of cursing and voodoo i managed to reset the darned thing and of course it requested an update and a new WLAN setup… But finally, updated and reset, it is once again available both in the Sonos app, and Roon, under Sonos Streaming.

What i’m saying is that perhaps it’s not Roons business to “fix” your mesh networks/settings or possibly the Sonos devices?
Do they work under the Sonos app on your tablets/phones?

All my sonos device are running on WiFi at the moment.
I have tried with one device on ethernet.
Same result every time - zones are available until at a random moment they are no longer seen by roon. Reboot brings them back until same happens again. This can be anywhere from few minutes to a couple of hours.

When roon cannot see them the sonos app, DS router app and Spotify connect can all still see the sonos devices.

My play 5 via airplay can always be seen if enabled as airplay in roon. But if same device is enabled as sonos streaming then it goes AWOL with the 2 x play 1 devices.

Have reset all sonos devices to factory, rebooted network, reinstalled roon, rebooted roon - same result every time: connection and visibility of sonos in roon is lost.

All the above started 10 seconds after the last 1.8 update and has existed daily since then.