SONOS ERA 100 Airplay not functioning (ref#XLHFU9)

Support
1

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Is the affected network Zone connected with Ethernet or WiFi?

· Ethernet

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has *no problem*, it's only my other Zone.

How is the affected Zone connected to your RoonServer machine?

· Network - Ethernet

Which network audio protocol is the Zone using with Roon?

· Airplay

Since this is an Airplay Zone, have you tried toggling Airplay Compatibility Mode for this Zone in the Device Setup window?

· There is no change in behavior.

Does the device show up at all in Roon Settings -> Audio?

· The Zone is listed under the wrong protocol

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

If the device has multiple output options, do the other options work as expected?

· Only one output type is affected while the other output type works as expected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· Today 13/1/26

What are the make and model of the affected audio device(s) and the connection type?

· SONOS Era 100

Describe the issue

SONOS ERA 100 Airplay does not work

Describe your network setup

Wired and wireless

2

Out of interest is there a reason you choose to Airplay to the Era100? Sonos Streaming would offer better quality.

3

Hi - purely for room grouping - yes I can use Sonos - but I’d still like to know why Roon sees airplay but it fails to work…. Roon is a paid service!

4

@Sean_Byford,

Logs indicate Roon Server discovers the Sonos on port 7000, but the connection times out when attempting to establish the session at 192.168.1.74:33215.

Please run the following checks from the machine running Roon Server to test for network blocking:

1. Basic Reachability ping -c 4 192.168.1.74

2. Test AirPlay Port (7000) nc -vz 192.168.1.74 7000 (or telnet 192.168.1.74 7000)

3. Test Session Port (33215) nc -vz 192.168.1.74 33215 (or telnet 192.168.1.74 33215)

If port 7000 connects but 33215 fails, this suggests a firewall, VLAN, or client isolation rule is blocking the traffic.

Let us know the output and confirm if both devices are on the same subnet.

5

There is an open ticket for the Era 100

6

I ran the requested port tests using bash /dev/tcp on the Unraid host.

Sonos Era 100 (192.168.1.74):
– TCP 7000: reachable
– TCP 33215: times out (exit code 124, no connection refused)

Sonos Play:5 (192.168.1.120):
– TCP 33215: immediate connection refused

This shows different TCP behaviour between Era 100 and Play:5 on the same network.

For clarity i am running roon on an unraid server - could that have anything to do with it…noting however that other sonos devices are playing fine via airplay from the docker unraid server

7

Hi @Sean_Byford,

The Era has a known issue with Roon’s Airplay2/1 back compatibility - there is a ticket in the pipeline. The primary symptom is “silent playback,” where the playbar indicates the endpoint is streaming but there’s no sound. In other words, Airplay pairs, but then can’t decode the stream. Can you confirm if that’s the symptom you’re seeing?

You mentioned a mixed WiFi/ethernet environment - is at least one Sonos devices hardwired? This will activate SonosNET and introduce a separate “band” for device discovery between SonosNET-capable endpoints.

Try the following:

  1. Disconnect all your Sonos devices from ethernet, using only WiFi, and initiate a device discovery cycle by refreshing Roon Settings → Audio

  2. Note which devices are discovered. Next, plug at least one Sonos device in via ethernet (ideally all of them), and repeat the device discovery cycle.

What is the specific network topology serving these two Sonos endpoints? Do you have a mesh network, and if so, is the RoonServer machine hardwired?

We’ll watch for your reply. Thank you!

8

Just posting so this thread stays active. I’ve been waiting over a year for a fix despite open tickets. I can’t do multi-room audio without AirPlay functionality.

9

Hi, the era 100 appears to play but there is no audio and the playback progress bar stays at 0. Ref Sonos, yes I have a wired device and all Sonos devices work perfectly - in and outside of Roon. This issue solely relates to era 100 - whether it’s wired or wireless

10

Just to note: SonosNet is irrelevant for Era100. It’s a WiFi-only device.

11

That’s incorrect. You can disable WiFi by getting an Ethernet to usb c adapter - then it becomes wired

12

True, but it’s still not participating in SonosNet. Anyway I was referring to wireless connectivity.

13

Thanks for confirming @Sean_Byford - as @connor mentioned we do have a ticket in the pipeline already for this issue.

Progress has unfortunately been much slower than we hoped, so we very much appreciate your ongoing patience here. :raising_hands:

14

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