Please merge the threads. Thank you.
Hi everyone,
Unfortunately, this ticket remains in the pipeline at this time and a fix was not included in the most recent early access or main production Roon releases.
We appreciate your patience and we will share updates here as they become available. Thank you.
Hi Roon Support,
thank you for the update, but this sucks! Sonos is not some NONAME brand with no users. This case is open way too long and I am becoming a very unhappy (perpetual license) customer/user of Roon. Can’t recommend Roon currently… because you are not treating problems in the priority your PAYING customers deserve.
We completely understand your frustration, as it has been a long-standing issue.
I do want to remind you that any general opinions and feedback are always welcome, just not within technical support threads. To keep this thread on track, we ask that general feedback be shared in the Feedback category rather than technical support threads. It helps us stay focused on resolving the issue here, and ensures your feedback reaches the right people.
Appreciate you working with us on this!
Hi Benjamin,
noted. general feedback will be shared in the Feedback category.
Regarding my latest post, I must say that this does not belong to general feedback as it is very specific and tied to this individual case that is frustrating for me and for all other concerned users. I think it is important to show all users who are looking for solutions for this problem, that it is a long lasting unresolved issue and customers are not happy.
Nevertheless, all I want is a timely solution
Hi @Aaron_Burns,
While that might be the case, sharing opinions or feedback will still need to be posted over in the Feedback category as mentioned above. Technical Support threads are a dedicated space for troubleshooting issues, and only this.
Thanks so much for your future cooperation here.
We don’t have any immediate updates to share around this issue, but our development team is making progress behind the scenes on some potential solutions. Thanks again for the ongoing patience. 
The ticket associated with this report is proceeding through the pipeline.
While Sonos is a major audio brand, they’re not an official Roon partner at this time and we maintain no formal technical relationship. Roon does support the Sonos native protocol for most of their devices, but this particular case required significant engineering attention that prevented us from delivering a quick fix. Nonetheless, we take your concerns very seriously and we we’re working diligently to resolve this as thoroughly as we can.
Thank you again.
It has been 6 months since the last post on this topic. Where in the pipeline is this ticket?
Here is the latest from Roon support in relation to the thread marked [ticket in]
Please see this update from June.