Sonos Play 3 Missing from Roon Audio Settings (ref#YBXSMX)

Support
1

What is the issue with your audio zone(s)?

· One audio zone missing while others appear as expected

Restart Affected Device

· No, the issue is still the same even after a restart

Restart Roon Server

· No, the issue is still the same even after a restart

Restart Network

· No, the issue is still the same even after a restart

What is the operating system of the affected device?

· Nucleus/ROCK

Describe the issue

I can't see my sonos Play 3 all of the sudden it is gone. I still see my Sonos Play 1, my Node and headset etc. I have rebooted everything by now. in the sonos App I do see the play 3 and in my Wifi network I see it. Only my Roon is clueless. What to do?

Describe your network setup

Sagecom KPN Modem/Router with Deco extenders

2

Does the solution from the last occurrence no longer work?

3

Hey @Marten_van_Heusden,

Thanks for writing in again! It looks like your Play 3 was recently seen by your server, are you still running into issues?

If so, it’d be good to re-test what @BlackJack has shared above. Let us know how it goes! :folded_hands:

4

Yes, the second part of the solution did the trick. Very happy with it. Thanks Blackjack!.

Btw. Not sure why my previous confirmation was nit saved. I hope this one is.

5

Good day @Marten_van_Heusden !

Thanks for confirming.

Since your problem is solved we’ll close this thread.

Have a nice day!

Regards.

6

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