I am using Mac iOS 16.5 on an iPhone 14 Pro and a standard (no Hi Fi) Qobuz streaming subscription.
Networking Gear & Setup Details
Asus AC66 router using RG45 ethernet cables. iPhone to Router is wireless. Nothing else is. No NAS drive - only the internal memory of the server
Connected Audio Devices
Asus AC66 to Waversa Smart Hub re-clocker to Innuos Zenith Mk3 server/streamer (all connected by Ethernet RG45 cables). Innuos to Aqua La Scala DAC by USB.
Number of Tracks in Library
39% of 924 GB available.
Description of Issue
Since buying a new phone and connecting to a friendâs similar Server/streamer, I cannot access my library and am stuck in a âloopâ of error messages. I repeatedly am prompted to reconnect to my Qobuz account (with password input), but I cannot play anything from it without a âWaiting for your Roon coreâ animated graphic popping up. Soon after that another message pops up stating âUh oh, somethingâs not rightâ. I am forced to press âselect a different coreâ although I only have the one. Then a window called âRoon OS Devicesâ appears and an animated graphic stating âSearching for Roon OS Coreâ. This carries on endlessly unless I press âDoneâ or it eventually gives up. Pressing âDoneâ takes me to a âchoose your Roon Coreâ window which details my Server as Innuos Zenith Mk3 (build 1272) with a green spot for âreadyâ. It details Linux 4.19.118-innuous/::ffff:192.168.1.37, Version 2.0. I do not know if this is correct information
If I then press 'Connectâit states âQobux login failedâ and the same loop of messages restarts. I often - not always - have to login to Qobuz everytime the âloopâ starts.
I managed to momentarily access some other tech information (see screen shot) which features Roon Server software version 1.6 (build 401). DNS server 192.168.8.1 (note: not the same as Innuos number above) and Netmask 255.255.255.0
If I allow the music to play from my downloaded library it selects random tracks from my downloaded CDs before the same message loops starts. It then sometimes (not always) finds my Qobuz library (connects automatically) but only as the error messages start and block the screen, so I have no playlist functionality. In the meantime random tracks from my CD downloads play before they stop after about 10 mins. The screen freezes (ie track playing progress) when the error messages appear
Thank you for you help. I have tried re-installin the App but it made no difference.
You connected your phone to a different network? Verify that your phone is still in the same subnet as your Core on your home network. Fing works great for checking IP addresses in your network.
Thank you for your reply Daniel. Fing is great - now installed. Only one Network here. No changes there. One new device detected which is unidentified but presume is newly installed electricity supply meter, but canât imagine that affects anythingâŚ
Thanks Daniel but Iâve done that. The silly thing is that the whole thing works perfectly for a couple of minutes if I havenât used it for a few hours and then it starts searching for the Core (which clearly its already found) and concludes that it canât find it. When I choose the alternative Core (which is the only one Iâve got) it sends me back to the searching message and the âchoose alternative coreâ message again. The only way I can listen to music is shutting my phone down and rebooting and then it works for about 2 mins before reverting to this dysfunction loopâŚ
Hi Richard
Have you tried to use another remote besides the new iPhone? (maybe you did write about it and I did not saw that) I would factory reset the iPhone not just reinstall the app (a pain I know but maybe a desperate measure).
Hello Traian. Thank you for replying. Scuse delay. Coincidentally had a full Wi Fi failure which I thought might be the problem. Engineers in and component before Router replaced. Wi Fi restored but Roon issue persists. I read what you say but donât want to do that. Real last resort stuff.
I have run a network analysis and no weak spots found. Seems like a Roon software issue �
I would connect the Aqua DAC directly to the Mac Core and try it. (this removes all the extra stuff as a source of the issue).
Speaking of which, to double check, are you are using the MAC as the core as indicated? What is the Innuous doing in the audio chain? Just acting as an endpoint?
I would try and use another remote or client just to know if it is the iPhone or something else. I totally understand that a factory reset is the last thing to try. But if just deleting the app does not work Iâm thinking there are some preferences that do not get deleted when you delete the app.
Roon Core doesnât have a login on its own. It uses the login details you supply on the app when you first start it up. Based on what you describe there is a good chance youâre friends Core is now associated with your account. Have your friend:
Settings â General
and verify the Roon Core details including âsigned in asâ details.
Make sure your friend is logged into their own account on their own Core.
I have multiple wifi networks I can connect to from my home. If Iâm on the wrong one Roon does not work On the iPhone Settings â Wi-Fi and verify youâre connected to the same network as your Core.
Start over with Remote install. Delete it from phone. Re-install from app store. Make sure of 2 and verify 1 is your account logged into to your Core.
Your account holds Core licenses. Most people only have 1 license. You can de-authorize and authorize a new Core but you canât actively use more Coreâs than you have license for. I suggest you donât connect Remote to more than one Core without deleting the app (delete app data) as I have no idea what kind of confusing data caching issue youâre creating
Hello ipeverywhere. Very kind of you to write. Apologies for delay but have been buried at work. My friend doesnât use Roon so they canât log in to their own Core on their own account because they havenât got one. If I understand you correctly. I simply experimented to see if my ARC would play on her Zenith 3 and I couldnât get it to. My own Roon App would not connect to my home Zenith from another location and play through it either, but I think thatâs what SARC is for. She is also away abroad for some time so I cannot progress anything with her anyway at the moment. I have only one Roon account and license as far as I am aware. How to I find those and delete the rogue one? I have had no music now for weeks and have pulled my whole system apart to check all connections. I will reassemble this weekend when I have time. Thereâs a lot to it.
The streaming works fine on start up for a couple of mins, then it disconnects and cant find the Core and a Qobuz login failure message appears. I can then reconnect to Qobuz by clikcimg on that error message link but it will only last a short while again. After repeating that a couple of times it ceases to operate at all. Until I switch it off and start from scratch.
Log out of Qobuz in Roon. Restart the server. Then log back in. If that doesnât work, query clear qobuz cache on the forums (sitting on the side of the road atm )
Thank you. Will do. When my system is back up and running which hopefully will be this weekend. Although even with that done I cannot understand why I get an error message that says the Core cannot be found. But, one thing at a time.
Thanks to everyone who has helped here. My system is now reconnected. I have deleted and reinstallled Roon and Qobuz apps, deleted caches, rewired my system, and rebooted am everything. And the problem persists. I have been unable to play any streamed music for 2 months. There were variables before but now:
On start up the streamer is identified and found although it takes a long time. Then my playlists appear sometimes with a Qobuz retry message. Which works straight away. I may then be able to play one track before the âfinding coreâ animated circle appears and then the error message appears after that. From there I am stuck in a loop. Apparently my core cannot be found but it clearly was found straight away. But for some reason I get kicked out.
Should I take my unit to a dealer? Is it a hardware failure� Can I get someone round to fix the problem or get someone on the phone to talk me through the fix?
My system is good for nothing at the moment and itâs doing my nut in.
