NUC Roon ROCK connected via Cat5e
Roon OS 1.0 (227), stable
Roon Server Software v1.8 (943), stable
Roon app on M1 iMac Device version 1.8 (880), stable
Roon app on iPhone Device version 1.8 (943), stable
iPhone 12 Pro, iOS 15.4.1
Networking Gear & Setup Details
Predominantly Unifi LAN
Connected Audio Devices
Several, including Sonos, Naim Uniti Star, KEF LSX, and M1 iMac
Number of Tracks in Library
Local library = 5,459 tracks, stored on a Synology NAS
Description of Issue
All has been fine for many months, but recently if I start any music via my M1 iMac to play on the KEF LSX the music stops after ~28 seconds. If I press Play again the same things happens after a further 28 seconds. If I use the Roon app on my iPhone to control the music it works fine.
The same happens whether I try to play music via Qobuz or a locally stored file.
If after careful reading all the advice of the team and the community is followed, only improved program code will help. Roon is very demanding in terms of network solution and there are individual problems in the per mil range, which then can be solved only with protocol exchange to the team.
I think this is already done:
Disconnect all devices from the network and power. Waited a few minutes, slowly restarted everything from the router. IPv6 switched off, DNS adjusted, everything wired…
Thank you for reaching out to us with your question. My apologies for the delayed response and for your wait. We’ve made some recent changes to the support team structure and some reports have experienced a longer response time than usual.
Since some time has passed I wanted to touch base to get your current status. If you’re still experiencing this problem on the newest Roon build (970) and need assistance please let us know. We’ll be watching for your reply and get back in touch as quickly as we can. Thanks!