Sound disables unexpectedly during playback on Nucleus One setup (ref#X3EXEL)

[luisfquintero]

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *Directly-connected Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· TIDAL, Qobuz

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· It happens with any track and has been happening for about 1 month

What are the make and model of the affected audio device(s) and the connection type?

· Nucleus one with ethernet as a source, HiFi Rose RS201E with roon ready, hifi rose connected by usb to an external dac (Denafrips Ares 15) oon ready, hifi rose conected to an external dac (Denafrips Ares

Describe the issue

My problem is that from one moment to another the sound is disabled, but the track continues without problem. I have the nucleus one connected to the hifi rose RS 201 E streamer and this in turn to an external dac (Denafrips Ares 15

Describe your network setup

Nucleus one with ethernet as source and this connected to the hifi rose RS201E streamer and the hifi rose connected by usb to an external dac (Denafrips Ares 15) and this in turn connected to an Advance Paris A10 classic amplifier ed to the hifi rose RS201E streamer and the hifi rose connected by usb to an external dac

[connor]

Hi @luisfquintero,

Thank you for your post.

@luisfquintero

My problem is that from one moment to another the sound is disabled, but the track continues without problem. I have the nucleus one connected to the hifi rose RS 201 E streamer and this in turn to an external dac (Denafrips Ares 15

Can you please share a screenshot of the Signal Path within Roon when this condition occurs? I assume there are no errors presented in the Roon UI or the UI of any endpoints?

Our diagnostic servers see a Windows machine hosting RoonServer - is this the machine you’re referring to above? If so, we’ll need to request a set of manual logs to capture the incident, since our attempts to reach the server remotely for diagnostics have so far failed. At your convenience, please use the directions found here and send over a set of logs to our File Uploader. Thank you!