Core Machine (Operating system/System info/Roon build number)
My ROCK device uses Roon 1.6 (built 416; already had the problem since build 401 or so) 64 bits, with OS 1.0 (build 174; already had the problem since build 159 or so). The ROCK-server is a powerful device (NUC7i5DNHE i5 7th Gen, 8GB of RAM with 2x Crucial 4GB DDR4 dimm 2400Mhz, the OS is on a Samsung 960 Evo NVMe M.2 250GB SSD; the music is on another internal SSD: Samsung 860 2TB SATA MZ-76E2T0B/EU)… Lossless signal path (all DSP disabled for many months.)
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
The ROCK and my Devialet are both connected to the network with ethernet cables. Ethernet switch by Sitecom, my internet router is the one provided by Vodafone (I get internet, phone and TV from the cable, Vodafone, former “Kabel Deutschland”).
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
I use a Devialet Expert 400 (and B&W Nautilus 802), via Ethernet (with Roon’s integrated Devialet AIR).
Description Of Issue
For now more than 3 months, I noticed that the sound quality with my Roon ROCK deteriorated, with the following issue becoming more and more frequent, to the point now that it is ruining my hearing experience for the past couple of days:
More often than earlier (and more and more frequent recently), heavily-distorted sound (and sometimes short complete interruptions of sound for half a second) suddenly in the middle of a song for only about half a second to maximum 2 seconds (and then sounding normal again), at random times… On average (earlier, in 2018 and early 2019) it used to happen only maybe a couple of times over several weeks, and I just ignored it, but for the past 3 months it happened more often, maybe even once or twice per day (on listening days)… Most recently it happened every day, every few minutes even, e.g. today it happened every one or two minutes, and is getting unbearable (cannot enjoy listening to music via Roon anymore).
(Am very pissed off because I spent lots of money on a new device to make a “ROCK” music server, with top specifications as recommended by Roon, because this should make Roon run better and bugs should be history ; as Roon staff had told me my earlier machine was not powerful enough… but that is NOT happening, and I have a non-working system once again! I even do not use any DSP, so with such a powerful machine, the bugs are now really ‘inexcusable’…)
Dear Support team: Please run remote diagnostics on my machine…? (Please give me a sign where you read this, then I’ll start playing music again with Roon for the day(s) when you are watching… now I am using my old CD player meanwhile.)