Sound stops after 2-3 minutes, but Roon still shows playing

[Jason_Boucher]

Thank you @kirsten - much appreciated! Which one should I follow, or does it matter?

[kirsten]

This is your very own thread, @Jason_Boucher! We’re taking a look at the logs you pulled and timestamps - because you’re further along in the troubleshooting process

[noris]

Hi @Jason_Boucher ,

Thanks for the above information!

@Jason_Boucher

I installed Roon on my iMac and MacBook Pro, which connects to the server (Mac Mini) just fine. I can see my entire library and all my tags, etc. Each time I play a song it starts out playing and sounding great, but within 1 to 2 minutes it stops and no music is playing anymore

Just to make sure I am understanding you correctly here, both Dragonflies are failing when being connected to the MacBook Pro, is that correct? If you try connecting to the Mac Mini Core, do they work as expected?

Can you please use the Audioquest Update Manager to ensure you have the latest firmware for the failing devices? I have provided a link below:

DragonFly Series Warranty · AudioQuest

Thanks!

[Jason_Boucher]

@noris – The Dragonflies are failing when being connected to the Mac Mini Roon Core, not a laptop. I’ll look and see if the AudioQuest needs updating. Thanks!

[Jason_Boucher]

@noris @kirsten – I updated the Audioquest Dragonfly firmware and restarted the Roon server as well. I then played Joni Mitchell and after 1:38 it stopped and sadly the same behavior occurred. no sound, no music playing…