Roon Core Machine
Roon Core: Mac Mini Mid 2011, Intel core i5, 8GB RAM
Networking Gear & Setup Details
Roon Core/Router → Netgear Switch → Soundaware D300REF
Connected Audio Devices
Soundaware D300REF via LAN
Custom AMD PC via LAN
Number of Tracks in Library
22220 tracks, 1762 albums
Description of Issue
Soundaware D300REF is shown as Roon Ready under Settings → Audio but also marked as Uncertified. Enable button can be clicked but pop up shows “There’s a problem with this device”.
Firmware on the D300REF is V3.1.33t.
Am I missing something?
According to the Roon ready list it is roon ready but only on its digital output.
Makes sense I guess?
The D300REF is a transport, not a DAC.
It only outputs digital to an external DAC.
Thanks for bringing this to our attention! Our team is looking into this deeper and will follow up once we learn more.
I know your team is very busy, so please take your time!
Our hardware ecosystem expert was able to take a deeper look into your issue and was able to find an issue in that your D300 isn’t reporting it’s model string correctly. With that, we’ll need you to contact Soundaware for further instruction.
You can get ahold of them here: 享声论坛 - Powered by Discuz!
I founds its instructions for correcting wrong model name and translated it here for you.
In Firmware Upgrade menu the model number and serial number should be shown at the bottom.
If the model is not displayed or it is incorrect, in the firmware upgrade page long hold the down direction button in order to do manual selection (may not be exact wording due to translation), then press the center direction button and you’ll see your model at the bottom. After every power on you only have once chance to do this. If it is chosen incorrectly, you need to disconnect power and power it on again in order to choose it again.
Holy crap! Thank you so much!
I got it to work.
I went to the main menu > Upgrade > Long press down arrow
It opened a hidden menu where I can select D300REF and now Roon recognizes it!
Thank you @benjamin for investigating the issue as well!
This topic was automatically closed 36 hours after the last reply. New replies are no longer allowed.