· None of the above quite fits
· None of these quite match
· Hello. I just bought an SP3000T, one of the perks of this, is a promotion code with 2 months worth of Roon. The code is recognized but I could not use it. Can you please add 2 months if I give you the code? I had to pay this month on my own.
· WIFI
Hello @sharkandseashell
Thank you for reaching Roon support.
I do not see any codes active on your account. Would you kindly confirm that you have entered the code here?
Hi,
yes, I just tried, the message is: “You already have a Roon Subscription. Please contact us if you are trying to get a second subscription.“.
Perhaps something wrong on APIs side ?
Hey @sharkandseashell, hope you don’t mind me jumping in here. I’m with the accounts & billing team and can share a bit more context about how Roon trial codes work!
The code that accompanies a device purchase (like your SP3000T) is a Roon trial meant for new customers, so they can test Roon with their new device. This code can only be redeemed on a new Roon account or during a free trial period.
Unfortunately, these types of trial codes cannot be redeemed on an active Roon account (i.e. on which a Roon subscription is active). I see that your account currently has an active monthly subscription, so your account is no longer eligible for this kind of code.
We’re hoping you might consider gifting the code to an audiophile in your life. Of course, if you have any questions, we’d love to know!
Hello @sharkandseashell
Would you kindly let us know if you have any other questions or concerns regarding this matter?
This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.