After a long time using other apps, I started testing Roon on a Macbook - my plans are to transfer the library to a mac mini in the next month if the tests go okay. The quality of the software is beyond impressive, both on visual appearance as well as sound quality! Congratulations!
Currently I am running Roon on the following Setup:
MacBook Pro (Retina, 13-inch, Early 2015) - 2,7 GHz Intel Core i5 - 8gb RAM with SSD 256GB - have been using this with Roon both wired through ethernet and through wi-fi N
Mac OS X Mojave 10.14.3 (18D109)
Roon Version 1.6 (build 390) stable (64bit)
Music Files are stored on a NAS Synology DS416j connected through gigabit ethernet
Collection Size of about 39407 tracks (using local songs and Tidal integration on roon).
The problem is that after initial setup all files were added (with exception of some 300 which were included in exceptions due to fragmentation / corruption etc) and the spinner showing the library updating stopped.
However, after a reboot two days ago the spinner will never cease to spin, and the screens show that supposedly all tasks were over as per the screenshots below.
I saw in the forum that it can be originated by different issues. Tried the basics I saw around here (rebooting Roon Core, rebooting the Mac, cleaning the library) however the behaviour did not change. Can you help me with this, please?
Thanks @wizardofoz - I forgot to mention that. From what I can gather it is finished (let it run with 4 cores the whole weekend for that). Not showing any song being scanned for audio levels now:
Thanks for contacting us regarding this issue and for the kind words about Roon!
Letâs take a look at this issue a bit closer:
Does anything show up under âSkipped Filesâ? I wonder if Roon might be hanging on a track with special characters, special characters that can cause this are listed at the end of our Skipped Files Guide
You mentioned that you have two Macs here, does this same spinner appear on both of them or just one and not the other?
Please let me know this information when possible.
Yes, there are some skipped files, but reason given is âaudio stream format not supportedâ or âfile corruptâ
Here is a link to the exported xls:
I have two Macs, but only the Macbook Pro with Roon Core installed. In the near future I will switch one for another, the Mac Mini is at my business office now and not part of the same network, so I am afraid we will not be able to consider it for troubleshooting
Let me know what additional information I can provide.
Thanks for providing that information, I have gone ahead and activated diagnostics mode for your account and what this action does is automatically upload a set of logs to our servers for analysis and I see that the diagnostics report has just arrived.
It appears that Roon might be stuck on a track from your library, I am seeing a few tracks from this folder that might be causing issues:
/Users/mbulgueroni/Library/RoonMounts/RoonStorage_c75c09c0385b11bee90d66bb2542dba80cddfa0b/Music/Metric/Pagans In Vegas/
Can you please try to move (but do not delete) this folder out of your storage location, reboot the Core and let me know if that helps? If we narrow down this issue to a specific file I would like to get the file over to QA to take a look, so please do not delete any files just yet, simply move them for now.
Thanks for letting me know, it appears that the search continues
I have identified a few other folder/files which may be causing issues here:
Music/South/From Here On In/
Music/Gin Blossoms/Outside Looking in_ the Best of the Gin Blossoms
Music/CeĚu
Music/David Bowie/Christiane F._ Wir Kinder vom Bahnhof Zoo
Music/Dead Can Dance/1981-1998 (disc 1)
Music/Hole/Ask for It
Music/Pink Floyd/Dark Side of the Moon
Music/The Guess Who/Share the Land
Music/Various Artists/The X-Files_ the Album
Please try rebooting after moving them out and let me know if that helps.
Meanwhile, I found an interesting pattern in almost all folders in your last post. Except for the South album all others were in duplicated folders where some files of the album (say songs 1-8) where on one folder and the other files (songs 9-12) where on the other folder. The names are the same, with only case letters differentiating them. Probably due to the terrible iTunes naming and âorganizingâ structure which I use in the folder in order to keep my content synced to the cloud. See here how the folders are presented:
Well, it seems we still have work to do. It started different after moving those folders, almost re-processing the whole library, but now it seems to be stuck spinning againâŚ
Sorry to hear that the spinning is still occurring after moving those files. Is the state of spinning still the same as before (Adding Music To Library: Complete) or has that message changed to something else? I have not seen a new diagnostics package arrive to our servers, is the Core still online and connected to the network?
Hello @noris ! I started investigating my Music folder and found a lot of duplicate folders with the same âcaseâ problem, as well as many apple music files (.m4p) which should not be there.
In order to clean up a little I took Roon core offline and am trying to correct all these inconsistencies before running it again. Do you think it will be better to rebuild the whole database after that, starting as new?
It might be better to start with a fresh database if you have not made many edits as Rugby mentioned. To set your current database aside you can use the following instructions:
After carefully removing all duplicated files and folders due to case difference, removing all apple protected files and starting a new database from scratch the spinner seems to be gone for good!
I even re-added the removed albums, one by one, and it seems they presented no problems.
Thank you so much for your kind support through this process. I believe I can now focus on enjoying the music and tinkering with my setup only
!