Hi,
The Roon @support team prefer one topic per customer’s issue… so they are able to track it and focus on each individual problem. hence I split out your topic.
In order for Roon’s @support team to better assist you, please provide a brief description of your current setup and the nature of the issue using this link as a guide.
Make sure to describe your network configuration/topology, including any networking hardware currently in use, so they can have a clear understanding of how your devices are communicating.
As a fellow user, I would recommend the following troubleshooting steps …
Try rebooting the machine that the Roon Core is running on, that can often help.
Metadata improver: paused
Suggests that a Roon is unable to connect Roon cloud services, so this might also be related to a firewall or networking issue.
So again it’s worth rebooting any network equipment, and also try temporarily switching of any firewalls.