Sporadic Connectivity and Playback Issues with Roon Titan (ref#J4UE3H)

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· I have a customer with a high end stereo and a Roon Titan. He has sporatic issues of control and playback. It will just stop mid-playlist and then stop connecting. We've been out a few times to work on it but it keeps happening. I was wondering if it is a network issue based on his equipment or ISP. Or maybe other network equipment that can cause a conflict. Here is a list of network equipment as well as pieces in his stereo and other network devices. Let me know if there is anything here that raises a red flag or any suggestions to help get the system more stable.

All West ISP Router -- Calix Gigahub 812g-1
Araknis Router -- AN-310-RT-4L2W
Switch -- AN-210-SW-R-16-POE
Switch -- AN-220-SW-R-16-POE
AN-810-AP-I-AC
AN-810-AP-I-AC
AN-810-AP-I-AC
AN-700-AP-I-AC AN-620-SW-r-8-poe -- Theater switch
AN-820-AP-I
AN-820-AP-I
Roon Nucleus Titan
6 x Bluesound Node Nano
1 x Bluesound Node
dCS Rossini Apex
Moon 891
Lutron Dual Radio Wireless Processor for shade control.

Tell us about your home network

· All West ISP Router -- Calix Gigahub 812g-1
Araknis Router -- AN-310-RT-4L2W
Switch -- AN-210-SW-R-16-POE
Switch -- AN-220-SW-R-16-POE
AN-810-AP-I-AC
AN-810-AP-I-AC
AN-810-AP-I-AC
AN-700-AP-I-AC Listed as an Amazon Technologies, probably defunct
AN-620-SW-r-8-poe -- Theater switch
AN-820-AP-I
AN-820-AP-I
Roon Nucleus Titan
6 x Bluesound Node Nano
1 x Bluesound Node
dCS Rossini Apex
Moon 891
Apple TVs
Lutron Dual Radio Wireless Processor

Hey @tyler,

Thanks for writing in! I’m sorry to give you the runaround here, but it sounds like your a Roon Dealer? If so, we have a dedicated, private support channel for you over at dealersupport@roonlabs.com.

Please get in touch with us via the email above and we can dig in further! In your email, please share the email address tied to the Roon account the issue Nucleus is on, and we’ll enable diagnostics to take a closer look.

We’ll be on the lookout for your email. Thanks again :folded_hands: