Started Roon trial and have a LOT of problems. Help please

Do you mean have I installed the Roon Core on my desktop? If so, i believe it is still there from an earlier trial as I am using the Roon program on my desktop to browse my music files and set flags to control the metadata on my files.

The Roon program can run either as a Core on the computer it is installed on, or as a Remote, pointing at another Core.

If you installed Roon on your PC before getting your Sonic Transporter, then it will probably be running as a Core on the PC or your Naim Uniti. You can check this under Settings/General/Core (first entry). Try disconnecting from your current Core and reconnecting to the Sonic Transporter Core.

Each Core has a different database, so you should confine your edits to one (Sonic Transporter) as they don’t talk to each other.

When you have pointed your PC to the Sonic Transporter Core it will stick there until you disconnect it.

Edit: I’ve merged your Support threads so you only have to monitor one for responses.

I am able to stream my music via thr Naim Uniti Core without interruption. The Sonic Transporter sits right next to the Sonic Transporter in my living room audio system. They are both using the same Ethernet port on my router (there Is a splitter at the site) so I am inclined to think the router is not the problem. I will definitely read Audio Setup though and thanks.

Maybe a simple thing, trey Puccini**;** (point comma) instead of colon

I’m sure you have already done it, but just in case, you have enabled a device on your desktop? At a minimum you should have a selectable /configurable zone called “System Out” (unless you have renamed it).

Hello @Echolane,

Thanks for contacting us regarding these issues, let’s try to break down your reported issues one by one:

Do you by any chance have a firewall active on your Windows computer? I would use these instructions to make sure that Roon is added as an exception and verify what the behavior is like with any Antivirus or firewall blocking applications turned off.

What is your Network setup like? Please list the model/manufacturer of your Router/Switch/Splitter and any other networking gear here. Does your Router fall under the list of routers that need additional settings? Does the same issue occur if you bypass the splitter and connect the SonicTransporter directly into your router instead of using the splitter?

What exactly are you dissatisfied with in Roon Metadata? Can you please provide some examples with screenshots if possible? You can also read more about grooming your collection here.

Please let me know if my above suggestions help.


I am using Windows 7 Professional. Will double check the firewall tomorrow.

My network setup:
Internet cable modem from AT&T direct to Netgear Nighthawk R7000 Router. All Ethernet cables are output from Netgear Router. Four of its five ports are in use.
The splitters are both this: NETGEAR 5-Port Gigabit Ethernet Unmanaged Switch,
I have one in my TV room with a split to Oppo and Roku. I have a second one in my living room with splits to Naim Uniti Core, Sonic Transporter, and my Roon endpoint, the Audio Alchemy DMP-1. I will do the test suggested.
Your documentation suggests this for my R700: We recommend disabling the "Enable Smart Connect setting. (If I can find this setting!)

This is a complicated question. I’ll do my best to respond.

I trialed Roon for about a week some months ago and gave up in dismay. A great deal of my cover art was wrong so I didn’t recognize my albums by sight at all. Many were “unknown” whereas of my approx 550 albums only one was classified by Naim as unknown. Nor did I understand why my multiple CD albums were scattered around as if they didn’t belong to each other. Too much of my track information was missing. Whereas the Naim generated metadata I was accustomed to using was highly accurate.

Also, I didn’t like the way Roon scrolled horizontally instead of vertically.

Subsequently, I decided to try Roon again, primarily because I have four very good quality audio systems and I wanted them to all play simultaneously. So I devoted some considerable time to standardizing my Metadata with a plan to use my metadata instead of Roon’s.

When I started my second trial, I made choices for Roon to take my cover art, my artist data, my title data and my track data. I did get perfect Cover Art, but almost no metadata. It turns out that Roon cannot read metadata generated by Naim. Naim’s WAV files are standard but apparently they don’t package the metadata in a way that Roon recognizes. And my WAV files were ripped in the Naim Uniti Core.

I have been informed that for Roon to use my metadata I would have to rerip all my CDs to FLAC as my Naim product has no way to convert my WAV files to FLAC. Or hire someone to do the conversion to FLAC. I have subsequently learned, in fact just an hour ago, that Songkong software can decode Naim metadata and repackage the metadata with my WAV files in a format that Roon can read. So I will have to buy the software and do a conversion if I want to continue with Roon.

So this adds considerably to the time needed to complete my “to do” list to trial Roon, especially considering that I can’t get Roon working on all my platforms and on those I can get it to work on, it quits after a minute or two.

Hi Janet

I use SongKong, I would add a word of caution SongKong works with the MusicBrainz db and the Discogs db

It matches your album to. A “release “ in MusicBrainz, so if your album is there it works well , but things like big box sets it has a tendency to recognize some bits and not others and can simply scramble metadata

Add to that it makes adjustments as a process with no preview and no chance to decide whether to apply the changes unlike its sister product Jkoz

There is a 30 day demo, I would advise you try . I would also do your first runs on copies not the real thing. The dev, Paul, is very helpful and I am not trying to down the product , but I have had some funny experiences

Just my 2 pence


Are the WAV files named and organized in any useful way. If so, you can use mp3tag “Convert - fllename - Tag” to automatically create the proper tags.

For example, if your WAV files are organized as follows:

music\The Beatles\Abbey Road\01 - Come Together.wav

you can use “Convert - filename -Tag” to create artist tag (The Beatles), album tag (Abbey Road), track tag (01), and title tag (Come Together).
the code for above would be:
%artist%\%album%\%track% - %title%

(and of course you can do this as one large batch, not album at a time).

The same principles work if you have composer, etc. in your file or directory names.

Download mp3tag.exe here:

Yes, my files are meticulously organized and standardized. Appreciate your suggestions but Songkong responded to my inquiry and told me that their software was the only one capable of “reading” non-standard Naim generated metadata in WAV files. It is certainly true that Roon cannot read it. I can apparently trial Songkong free for 30 days so I will try that first.

Yes, you can try that first. But keep in mind that my suggestion has nothing to do with using the Naim generated metadata. mp3tag will create new tags for your WAV files using the information from the file organization (folders and file names) rather than from any other metadata tags. This works very well for capturing basic tags with well organized libraries. Of course the limit is that it can only fill in tags from info that is based on file folders and file names and of course there are many tag fields that are not contained in our naming structures.


I’ll tske your 2 pence of advice, thank you. As long as I can convert it to cents (lol).

I wasn’t planning on letting Songkong edit my metadata which I consider virtually perfect or 99.9% accurate, at least in those field Naim allows me to edit (Cover Art, Title, Artist and Track). All I want it to do is repackage my metadata as is.

Can I force it to do that?


I will be working on downloading Songkong and setting it up to process my files. Thanks for the link, it was very helpful.

So glad there is a way to do this!

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If I understand you correctly,. that mp3tag uses my perfectly edited metadata to creat Tags rather than turning to outside databases, then yes, that is very appealing. I really don’t want my metadata changed, just properly tagged.

Sorry. No, it doesn’t use your metadata at all. Just the implied information from your folder names and file names. If you have extensive metadata, this option is not likely good for your situation. Good luck

If I read the Naim Forums post correctly, what you can do is convert all your .wav files into .flac, either directly on the Naim device, or via software that Naim provides.

I have neither the interest nor the patience to start a religious war, moreso with flat-earthers, so I’ll steer clear of questions about quality (or worse, PRaT) loss, but I will state the word “lossless” has a meaning when it comes to music files.

That meaning is that a .wav and a .flac file are bit identical once they’re played back - in other words, and if I were to make an analogy, if your music file were a text file, then while going from .wave to .mp3 wld rmv vwls (to a different degree depending on bitrates), going from .wav to .flac will not remove anything at all, making it indistinguishable from the source.

I do not have a Naim device that can convert from WAV to FLAC (or vice versa). Apparently the Naim HDX can do that but not my Naim Uniti Core. I will be working with Songkong software which can package the Naim metadata with WAV instead of separately, making it transportable into non-Naim opportunities.

Janet, I was going to lay out some best practices, but I got sidetracked on other projects.

To address one directive, you really should duplicate your entire library – or at least a portion there of – and first do a trial of Songkong WAV to FLAC with embedded metadata. Keep your original library untouched. Because you are pleased with the current state of your library, you do not want to make destructive changes without a path to undo those changes if you are not satisfied.



There is a preview option … at least with the Pro version.