Starting Roon app causes my MacBook 10.15.7 to crash and reboot

[Jacek_Ambroziak]

Roon Core Machine

MacBook

Networking Gear & Setup Details

WiFi

Connected Audio Devices

Number of Tracks in Library

Description of Issue

Long wait then crash

[beka]

Hey @Jacek_Ambroziak and welcome to the Roon community

We’re so sorry to hear that shortly after launching Roon, your Macbook crashes… It is unlikely that Roon is causing your MacBook to crash, as our COO explains here:

Roon 1.1 crashing my Mac BADLY[Solved]

In modern operating systems, an application like Roon should not be able to crash the entire machine. This is either a bug in OSX or failing hardware. @mike is going to get more information, but a bunch of users have found that they have failing drives. Because Roons hits their drive pretty hard in its databases, it can sometimes cause a machine kinda limping along luckily to become symptomatic quickly. I’m not saying your drive is failing, but if I were you, I would be checking that out in pa…

As a first troubleshooting step, could you please check this driver?

Roon 1.1 crashing my Mac BADLY[Solved]

According to https://discussions.apple.com/thread/6492659?start=0&tstart=0, it looks like that is caused by a bad driver. There is a good comment on that site: Any third-party software that doesn’t install by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification. A kernel panic is just a crash, but at the operating system level. A driver or the core OS X are the only things running at that level. My guess is that the Roon install…

[Jacek_Ambroziak]

Unlikely? I tried to start Roon twice. It goes to some state where where Apple’s colored disk appears and rotates (signifying “wait”) for a long time while the app is not responding. Can’t even quit the app. Twice the process ended up with system crash and reboot. No other app does this on my MacBook. I have therefore stopped trying.

[dylan (Dylan Caudill)]

Hi @Jacek_Ambroziak, Can you take a look at our install troubleshooting steps on MacOS?

Installing Roon

If you’re still seeing issues after that can you please use the directions found here and send over a set of logs to our File Uploader? Thanks!