Static Noise Issue with USB Output on Nucleus One (ref#NCXCVV)

Support
1

What best describes your playback issue?

· I hear distortion or noise when I'm playing music

What type of Zone is affected by this problem?

· *Directly-connected Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue still occur with all Digital Signal Processing (DSP) disabled in MUSE?

· Removing DSP has no effect. I'm still having the same problem.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has the same problem as my other Zone.

Do you have a complex network setup?

· Both the device and RoonServer are connecting to a *single router*

Please try rebooting your router.

· No, I'm still having trouble

Do you have an approximate timestamp of when the issue last occurred?

· Since the unit was delivered

What are the make and model of the affected audio device(s) and the connection type?

· Again, I’m not going through all of that, the nucleus one that was shipped to me has a USB audio output problem

Describe the issue

Every time I try the USB output on nucleus one it creates static in my system

Describe your network setup

I’m sorry, but I’m not going through all of that, the nucleus one that I have has a USB audio output problem

3

Hi @Edward_Delmast,

Welcome to the community!

To confirm, have you tested all ports as well as cables to confirm it happens regardless?

We were able to review a fresh diagnostic report from your Nucleus, and saw errors with HPlayer active, can you please confirm the static issues occur with HPplayer disabled?

With that, does your USB device function properly outside of Roon?

We’ll be on standby for your reply! :+1:

5

Thanks for Just suggestion, but I have tried three different USB cables, all three of high-quality, and the results were the same, nucleus, one introduces static in my system.

6

Mr. Benjamin, thanks for your reply, I really appreciate it, the short answers are, yes I have tried different USB cables, yes what I plugged the USB cable into is a ROTEL Integrated amplifier, and yes, it does function properly outside of room. I have ran a Mac mini on it, and a MacBook Pro without any problems, additionally, I have tried switching inputs on my
MAIM UNITY ADAM, THE SAME STATIC HAPPENS, I HAVE ALSO USE DIFFERENT CABLES, RCA AND XLR’S, UNFORTUNATELY, WITH THE SAME RESULTS, ROON,s SUGGESTION is that I try a different power cable for the nucleus one, they have shipped it and it’s on its way, again thanks for your reply, I’m hoping that solves the problem because I think I’m falling in woo hoo love what Roon,
Most appreciated, Edward Delmast

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Mr. Benjamin, Edward Delmast here.
I have tried using a long extension, cord, and one by one plugin it Into all three components Powered from a completely different room, I was thinking maybe
Intermodulation distortion, But nope, that did not work, again thanks for replying, Mr. Benjamin
Hopefully awaiting solution,
Edward Delmast

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Edward Delmast here, you guys mailed me a replacement power cord because my Nucleus One was introducing static in the system, the power cord worked perfectly, there is no more static.

Thanks for helping me solve that problem. I really appreciate it.

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