Storage is missing after rebooting or startup

Core Machine

WRITE HERElinuxmint 21
CPU/ server/ core is Intel core i7
16 gb ram DDR4

Network Details

tplink single 4 port switch .connections via Ethernet cat 8 .roonbridge running on the Allousbridge SIG. Galvanic isolation on all Ethernet ports.

WRITE HERE dac is an esoteric d07 connected via spdif to the Allo.

Audio Devices

WRITE HERE esoteric dac d07
Krell krc3 preamplifier
Krell ksa300s x 2 power amps.
Apogee’s grandiose speakers
Active crossovers for face and for subwoofers.

Description of Issue

WRITE HERE I have all my library located in 3 external 3.0 2tb e/o USB devices .each time I start up the server .it indexes a whole 2tb ext. Disc in an random way( not always the same disk is being indexed again on each power on .apart from that.if I leave the server On all the time after 20 hs or more only one of the external discs is missing ( randomly) so I have to reboot the server again and wait 20 or more minutes to roon to complete the indexing of the disk.
Occasionally,when I start up the server all the discs are recognized correctly and completely(?) . I suppose that something 8s missing in the Linux installation but I tried several times and no solution reinstalling the full Monty.

Core Machine

WRITE HERE

inxi -Fxxxzr
System:
Kernel: 5.4.0-58-generic x86_64 bits: 64 compiler: gcc v: 9.3.0
Desktop: Cinnamon 4.8.5 wm: muffin 4.8.0 dm: LightDM 1.30.0
Distro: Linux Mint 20.1 Ulyssa base: Ubuntu 20.04 focal
Machine:
Type: Desktop System: Micro-Star product: MS-7B16 v: 1.0 serial:
Mobo: Micro-Star model: H370 GAMING PRO CARBON (MS-7B16) v: 1.0
serial: UEFI: American Megatrends v: 1.80 date: 08/13/2019
Battery:
Device-1: hidpp_battery_0 model: Logitech Wireless Keyboard
serial: charge: 55% (should be ignored) rechargeable: yes
status: Discharging
CPU:
Topology: Quad Core model: Intel Core i7-8700 bits: 64 type: MCP
arch: Kaby Lake rev: A L2 cache: 12.0 MiB
flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
bogomips: 25599
Speed: 800 MHz min/max: 800/3200 MHz Core speeds (MHz): 1: 1033 2: 1459
3: 2024 4: 1697
Graphics:
Device-1: Intel UHD Graphics 630 vendor: Micro-Star MSI driver: i915
v: kernel bus ID: 00:02.0 chip ID: 8086:3e92
Display: x11 server: X.Org 1.20.8 driver: modesetting unloaded: fbdev,vesa
resolution: 1920x1080~60Hz
OpenGL: renderer: Mesa Intel UHD Graphics 630 (CFL GT2) v: 4.6 Mesa 20.0.8
direct render: Yes
Audio:
Device-1: Intel Cannon Lake PCH cAVS vendor: Micro-Star MSI
driver: snd_hda_intel v: kernel bus ID: 00:1f.3 chip ID: 8086:a348
Sound Server: ALSA v: k5.4.0-58-generic
Network:
Device-1: Intel Ethernet I219-V vendor: Micro-Star MSI driver: e1000e
v: 3.2.6-k port: efa0 bus ID: 00:1f.6 chip ID: 8086:15bc
IF: eno1 state: up speed: 100 Mbps duplex: full mac:
Drives:
Local Storage: total: 5.69 TiB used: 5.41 TiB (95.2%)
ID-1: /dev/sda vendor: Western Digital model: WDS250G1B0A-00H9H0
size: 232.89 GiB speed: 6.0 Gb/s serial: rev: 10WD scheme: GPT
ID-2: /dev/sdb type: USB vendor: Western Digital model: WD Elements 2621
size: 1.82 TiB serial: rev: 1026 scheme: GPT
ID-3: /dev/sdc type: USB vendor: Western Digital model: WD Elements 2621
size: 1.82 TiB serial: rev: 1026 scheme: GPT
ID-4: /dev/sdd type: USB vendor: Western Digital
model: WD My Passport 25E2 size: 1.82 TiB serial: rev: 4004
scheme: GPT
Partition:
ID-1: / size: 227.74 GiB used: 18.23 GiB (8.0%) fs: ext4 dev: /dev/sda2
Sensors:
System Temperatures: cpu: 37.0 C mobo: N/A
Fan Speeds (RPM): N/A
Repos:
No active apt repos in: /etc/apt/sources.list
Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
1: deb http://packages.linuxmint.com ulyssa main upstream import backport #id:linuxmint_main
2: deb http://archive.ubuntu.com/ubuntu focal main restricted universe multiverse
3: deb http://archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
4: deb http://archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
5: deb Index of /ubuntu focal-security main restricted universe multiverse
6: deb Index of /ubuntu focal partner
Info:
Processes: 203 Uptime: 11h 33m Memory: 15.50 GiB used: 3.66 GiB (23.6%)
Init: systemd v: 245 runlevel: 5 Compilers: gcc: 9.3.0 alt: 9 Shell: bash
v: 5.0.17 running in: gnome-terminal inxi: 3.0.38

Network Details

WRITE HERE

Audio Devices

WRITE HERE

Description of Issue

WRITE HERE

Hello @wilfredo_sanchez, no need for two support threads. I’ve merged the two and support will respond here.

I hope some notifications about my issue @support

Hey @wilfredo_sanchez,

I am so sorry that we have missed on your post for this long :pleading_face: . It seems that it feel through the cracks among the unprecedented number of requests we’ve received. Please, accept my deepest apologies for the delay.

I was wondering if there have been any changes to your situation in the meantime. Is your storage still missing when you first open up Roon? How is your external disc connected to your Core?

I’ll keep an eye out for your reply :nerd_face:

Hola
The problem still is on.the USB 2 tb disks .I have 3 connected via usb 3.0 and all western digital

today is 7/6/2021
started uup core and endpoint machines an roon remote too.
appears the indexing symol on right up position on the screen.
alnbumss are 4586 including tidal ones. it seems a normal satart up ( happens 10% of the start up times) ja.
sorry I know is not easy to get a soluction or a road to a solution to find ,I am tryng but with no good resultas up till now…
a friend of fine ahas the same configuration except that the core macuine is a little different in hardeare components but he hasnt this kind of problem…

HELLO rEBECCA.
tODAY i STARTED UP THE SERVER/CORE AND AGAIN THE SAME ISSUE( RIEINDEXING AT LESS TWO TERABITES OF MUSIC
HOPE YOU CAN FIND ANY SOLUTION .
REGARDS
WILFREDO

Hello @wilfredo_sanchez,

Thank you for letting us know how things unfolded. I’ve looped in our technical team so they can take a closer look at what might be going on :nerd_face:

after a whole week strting up normally(no isuuess) today started again indexing the 2tb disk…hope find whats going on…
regards.

Hello @wilfredo_sanchez,

I wanted to check in and see how the past week has unfolded when it comes to your library. Do you have any updates to share? :nerd_face:

Not really.the new update started ok.i will see what happens the next days to come .if any news I will let you know.regards Rebecca

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