Storage location could be offline

Support
1

Core Machine

Microsoft surface pro 7
Windows 10

Network Details

Verizon Fios gigabit internet
WiFi

Audio Devices

BluOS node 2i
Chromecast

Library Size

100k+

Description of Issue

This just happened tonight-went to favorite albums and it showed 0. Then got the storage location could be offline message. First time ever and nothing was changed

2

Where is your storage location? on the Surface Pro, or somewhere else?

3

Yes I believe so

4

This is weird

5

Can you help

6

n order for Roon’s @support team to better assist you, please provide a brief description of your current setup and the nature of the issue using this link as a guide.

Are your albums stored locally, and if so, where? Or are these albums Tidal and/or Qobuz Favorites that have been added to your library?

7

Yes I think so

8

Qobuz favorites

9

  • Details on your Core machine (OS, Hardware specs, Roon build)
    Surface pro 7, roon 795

  • Details on your Remote(s) (OS, Hardware specs, Roon build)
    OS, roon 795

  • Networking details (especially what hardware you’re using, how everything is connected, and anything notable about how it’s all configured)
    Verizon Fios gigabit router
    Wireless

  • Audio devices in use
    BluOS node 2i
    iPhone X
    iPad

  • Library details (where your music is stored, whether you’re using a streaming service, how many tracks are in your library)
    Qobuz
    Over 100k tracks

10

Right, so if your library is Qobuz-based, then the first thing to check is: has your Qobuz account been hacked? See this thread:

If it hasn’t been hacked, then it may be another issue that has occurred with syncing Roon and Qobuz.

11

So I went to shuffle all albums and 0 showed up. Got the message it looks like one of your storage locations could be offline. I have restarted everything and still getting message

12

Qobuz hasn’t been hacked as all favorites are still in Qobuz app and playable through that

13

How can I fix syncing issue

14

I looked at this thread. It said there was a syncing issue. How do I get my favorites back ? Can you look in to this

Thanks

15

I’m not Roon Support staff, just another user, like you. As I said, if it isn’t a hack, then it would be the Qobuz syncing issue. There has been a fix implemented, but apparently it is taking time to be applied to all accounts. Just hang tight, and your albums will return. See this:

16

Thanks Geoff I didn’t realize that thread was recent I will sit tight

17

Hi @CoochDigsMusic

We are looking into a Qobuz sync issue with Qobuz. We will keep everyone updated here:

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