Storage locations could be offline

[TSAN_SING_Lin]

Roon Core Machine

QNAP HS-453DX, Intel Celeron J4115, 4GB RAM

Networking Gear & Setup Details

Ethernet from ASUS router to NAS
Roon remote using iPhone and iPad

Connected Audio Devices

Ethernet from NAS to TEAC NT-505

Number of Tracks in Library

About 4000 tracks in NAS music folder

Description of Issue

Open Roon remote and it tells that storage locations could be offline. When I go to settings it shows that the folder path can still be recognised but no files could be loaded. I can still see and add different folder from NAS but no files can be scanned. The same thing happens no matter using iPhone or iPad.

Tried clean up the library, which showed about 4000 files could be deleted. I suspect they are my tracks which could not be shown.

Tried reinstalled Roon server, reboot and any checking NAS issue but nothing works.

It’s wired because no settings change was made.

There seems no connection problem between the equipment. I can still log in my QNAP and the Roon remote still recognise my QNAP and TEAC.

[kevin]

Hey @TSAN_SING_Lin, there’s an open issues with local storage on QNAP that we’re working to fix right now. You can follow the thread below for updates! In the meantime, you should be able to add those folders as network shares instead.

QNAP - Not Showing Local Folders Anymore

I’m sorry I can’t provide logs anymore since things work normally now after re-installing the core few times through QNAP appstore. The problem of local folders missing is still valid though. Meaning that only way to add music location to Roon now is network share. For some reason Roon can’t find my folders locally on NAS anymore. Before the update it could. Now it just says empty folder while trying to access locally. [image] Using network share is ok otherwise but it won’t automatically upd…