Hello @MrDenis,
I have gone ahead and enabled diagnostics mode for your account and what this action will do is next time your Core is active, a set of logs will automatically be generated and uploaded to our servers for analysis.
Hello @MrDenis,
I have gone ahead and enabled diagnostics mode for your account and what this action will do is next time your Core is active, a set of logs will automatically be generated and uploaded to our servers for analysis.
OK - will you have captured the incidents I time-stamped yesterday?
I ask as though Iām pleased that things are working via Airplay - responses through the rest of the system appeared snappier when through Sonos Streaming, handovers were instant whilst Airplay is laggy, and I would prefer that fixed rather than living with a permanent workaround
Let me know if I can provide any more info to diagnose
Hello @MrDenis, and thanks for your patience while I discussed your report with our QA team. Theyād like to collect another set of diagnostics for comparison. Could you please reproduce the issue one more time in the following manner?
That would be greatly appreciated! Please let me know if you have any questions about this.
1 06.55 Reboot
2 06.57 Hit Play on Dusty in Memphis, should be hearing 1. Just a Little Lovinā but Roon has skipped to 2. So Much Love , waveform playbar is frozen at start of expected track
07.01 So Much Love ends, So Much Love plays again and waveform playbar follows
Hi @nuwriy - itās been a while since I replied - any results from the collected diagnostics?
Iād also like to report just now at 18.16 Roon Radio failed to pick up from the last track of an album despite having queued something up. If itās relevant I skipped back 30 secs or so in the final track as there was some glitching and I wanted to see if it was source or network
Hello @MrDenis, I just checked in for an upload and it looks like we havenāt seen your device on our servers for a few days. Are you able to give it a quick reboot so we can try again?
@nuwriy I have restored a previous image as when I changed from MOCK to ROCK I changed drive mappings but wasnāt happy with results
Did you not pull logs on Friday when I last replicated fault?
Hi @MrDenis,
Unfortunately it looks like your Core hasnāt been communicating with our servers, so we werenāt able to get diagnostics information as we had hoped. So we can move forward here, Iām hoping you can do the following:
Thanks!
Hi @Dylan - Iāve rebooted - itās a shame a week ago it wasnāt noted my ROCK wasnāt communicating when I originally posted a number of timestamps - 7 days in between responses seems rather long donāt you think?
Anyway here are again some timestamps - and logs are on Dropbox
08.36 Play on Room Full of Tunefull - should have played 1. Lay Down Mega Man, skipped straight to 2. Locked Out
08.48 Play on Good Times 2 - played 1. Scrappy, after a few seconds skipped to 2. Breathing Light
Behaviour is slightly different this time as progress bar shows playing track rather than freezing, also there are more succesful plays between skips
Hello @MrDenis, and thanks for the logs! I have added your logs and timestamps to the QA investigation so we can gather feedback. Iāll return once I hear from the team.
Hi @MrDenis, and thanks for your patience while Iāve discussed this with the team. Our team has launched an investigation into this issue and we will be doing some testing internally to try to reproduce this behavior and uncover the specifics of what this isnāt working right. I canāt provide any specific time frames here, but Iāll be sure to follow up as soon as we have more information to share. Thanks!
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