What kind of performance/speed issue are you experiencing?
· The app is crashing
Please try to reboot your Roon Server
· No, the issue is still the same even immediately after a reboot
Please try to reboot your networking gear (Router/Switches/etc.)
· No, the issue is still the same even after a reboot
Is there any change in behavior if you try to navigate to Roon Settings -> Library and set both Background and On-Demand Audio Analysis to Throttled or Off?
· No, the issue is still the same
Does the issue happen on multiple Roon Remotes (controllers) or just one?
· I only have one Roon remote to test with
Please try to restart your Roon Remote (controller) app
· No, the issue is still the same even after a restart
What is the operating system of your Roon Remote (controller)?
· Windows
Reinstall Windows/MacOS Roon Remote App
· No, I am still having the issue even after reinstalling
Router Domain Name System (DNS) change
· I don't know how to do this
What is the operating system of your Roon Server host machine?
· Nucleus
Which model Nucleus do you have?
· Nucleus Titan
Timestamp of issue occurrences
· every day for months
Describe the issue
streaming issues wont stream/play need i say more?
I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.
However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.
First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.
We’ll require a little additional context in order to take action here.
The most recent playback failure we can see in logs occurred in the last 24 hours. A track that Roon attempted to queue from Qobuz was no longer available in their catalog but still available to Roon as of the latest push from their library. This can sometimes occur when they’re in the process of renegotiating content with distributors, and it should resolve itself quickly within the Roon UI (either the track will be available again, or you’ll need to re-add the album because Qobuz has negotiated a different deal with a different distributor fo the same content).
We do see evidence of sudden memory pressure on the Nucleus just before a RoonServer restart. Can you please share a screenshot of your Nucleus Web Admin page?