I have the same problem…
At my Tidal configuration I can see “streaming quality - No formats available”
So we can better assist you, please provide a brief description of your current setup using this link as a guide.
Make sure to describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.
Did TIDAL work for you previously in Roon? Are you able to play in the TIDAL web player / app okay?
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