Streaming services cut out and skip on Roon but work directly (ref#ASR3R4)

[ronbezphoto]

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· TIDAL, Qobuz

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· last night and all day today

What are the make and model of the affected audio device(s) and the connection type?

· Sever is 2012 Mac Book Pro, playing through Bluesound

Describe the issue

Streaming services cut out and skip. Streaming services play fine directly from their apps. Network has been tested and everything re-started.

Describe your network setup

Cable modem, wireless router. All tested and re-booted

[benjamin]

Hey @ronbezphoto,

Thanks for writing in!

To confirm, you can reproduce this issue using the system output of your Mac as well?

If you could, please do so, and share the specific track name. From there, if you could, please use the directions found here and send over a set of logs to our File Uploader?

Thank you!