Streaming services play samples instead of full tracks (ref#N3BVVN)

Support
1

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has *no problem*, it's only my other Zone.

How is the affected Zone connected to your RoonServer machine?

· Cable (USB, HDMI, SPDIF, etc.)

Is your device connected directly to the Roon Server via cable or over the network, or is it chained through another device (such as a streamer, Roon Bridge, or Roon Remote)?

· Connected directly to my RoonServer machine

Does the device show up at all in Roon Settings -> Audio?

· The Zone is listed under the wrong protocol

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

If the device has multiple output options, do the other options work as expected?

· Only one output type is affected while the other output type works as expected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· January 13 5:45 pm

What are the make and model of the affected audio device(s) and the connection type?

· ELAC DDP-2 using USB connection

Describe the issue

Streaming services including Qobuz and Tidal play samples of tracks, but not full track

Describe your network setup

MacMini connected to router by ethernet, running Roon, connected by USB to ELAC DDP-2

2

Is it just streaming?
I ask as further up in your post you say both streaming and local tracks?

Anyway if just streaming it’s usually an indication that your Roon Server can’t communicate to the streaming services to authenticate your accounts hence you get just 30 second samples.
Have you checked your connection and verified you are logged in correctly on both services inside of Roon?

1 Like
3

Thanks
Will check this. This just started happening - haven’t changed configuration of anything, so not sure why it started.

4

And while checking, the good old full reboot of components never hurts to try either :grin:

1 Like
5

Hi @Michael_Lurie,

Thanks for writing in - it’s good to see you on the community again! Sorry to hear it’s a playback issue that’s sparked your recent post though.

@AceRimmer is steering you in the right direction, I’d be curious to see if a reboot helps in this situation.

If possible, I’d also consider testing out different cables/ports if your Mac system output isn’t having any issues.

We’ll be on standby for your reply! :raised_hands:

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Actually system output has the same issue. 29 seconds of audio, and then the next track in both Qobuz and Tidal. Playing files already stored on HD is fine.

7

Hey @Michael_Lurie,

Sorry to hear your issues continue! If you could please share a track name when you reproduce the issue, then please use the directions found here and send over a set of logs to our File Uploader?

Thank you!

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